Grande Dunes Ocean Club offers residents private oceanfront access, an adult swimming pool, children’s wading pools, a hot tub, a variety of dining experiences and plentiful entertainment opportunities. The worldclass resort amenities combined with convenient coastal living creates an elevated, one-of-a-kind experience for Grande Dunes residents. We are proud to provide you with first class service in an oasis of oceanfront happiness! It’s your very own private slice of Myrtle Beach.  Total Club revenues are just under $3M with annual food and beverage revenues over $1M.  

The new GM will focus primarily on the member/guest experience while ensuring that the goals of both the food & beverage department and the operations of the Club are being met through active, visible leadership, staff development and attention to details.  These attributes will contribute to the overall success of the General Manager. Qualified candidates will have a proven track record of leadership and high-quality operations management and enjoy being a part of a dynamic team.

Key Responsibilities of the General Manager:

Leadership

Work proactively with Troon Director, Operations and Ownership towards goals and objectives of the Club. Be the “leading” team player and work with the team side by side each day doing whatever it takes to deliver the best Member experience. Create a “sense of place” regarding the club’s offerings as a family style club with various events, ages, and locations. Participates with the Chef and Operations Director in the creation of menus to entice a variety of outlets including restaurant and banquets while incorporating a menu pricing structure that will support the bottom-line goals Be an effective communicator, engage with, observe, learn, and listen to the Members and staff. Earn Member trust by instilling confidence through continued enhanced operations, interaction, visibility, and consistency. Be comfortable and happy engaging with Membership throughout the F&B, Clubhouse & Pool outlets, visiting tables and engaging with Members welcoming all feedback. Possess a strong passion and desire to be present during times of high business volume. Leading by example and working directly with service professionals. Be detailed orientated. Provide strong mentorship and direction of the F&B and Clubhouse teams so they can focus on improving service levels and continued growth. Be a focused and consistent evaluator of personnel, ensuring that standards of conduct and delivery are met; this includes oversight of high standards of appearance, hospitality, service, cleanliness of the food and beverage and clubhouse facilities. Responsible for interviewing, hiring, training, planning, assigning, directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems Perform annual evaluations of Clubhouse and F&B department heads and assist department heads with annual evaluations of staff. Attend and participate in New Resident meetings for orientation. Work with Troon leadership to identify and encourage F&B team member’s advancement and promotional opportunities throughout the Troon organization through constant succession planning and team development

Financial

Prepare necessary data for applicable parts of the budget; project annual food, labor and other costs and monitor actual financial results; take corrective action as necessary to help ensure that financial goals are met. Ensure effective and efficient staffing and scheduling for Clubhouse departments while balancing financial objectives with Member satisfaction goals. Embrace the use of systems (including regular inventory processes) and Club Essential technology to assist in the management of the club’s F&B outlets and the financial performance of the operation.  Additional tasks as seen as appropriate to drive Member and guest delight or as assigned INITIAL PRIORITIES Evaluate and set appropriate and necessary standards of operation, execution, and delivery within the Clubhouse and Food & Beverage operations. Be visible with the membership, engaging and making members feel like VIPs at the club  Implement effective daily, weekly, and monthly communication across the clubhouse teams. Establish a leadership and mentoring role into develop young talent, while exposing the team to new ideas and techniques. Build relationships with the Culinary and FOH teams. Learn about the team and tenured individual backgrounds and experiences to assist in establishing a lead with care culture. Continue to raise the bar with Member events by infusing creativity and variety into club favorites. Assist the Director of Marketing and Communication with Club communications to the membership. CANDIDATE QUALIFICATIONS

A Bachelor’s Degree from a four-year university, preferably in Hospitality management is desired.  Substantial hospitality experience will be considered. Ongoing commitment to continuing personal and professional development through CMAA and a CCM designation will be highly considered.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience and befitting a club of the size and scope of Grande Dunes Ocean Club.  The Club offers an excellent benefit package including medical, dental, vision and 401K.