We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

Responsible for day to day operational, financial and personnel performance of assigned international outstationEstablishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirementsThis includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilitiesMonitors performance against plans and initiates corrective actions to improve resultsDetermines and justifies equipment, facilities, staffing, and training needs to achieve station operational goalsParticipates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilitiesCoordinates and provides functional guidance and supervision of contracted ground handling agentsRepresents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAAResponsible for day-to-day operational performance of assigned international outstationDirect the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance and station control center/operations in a fully vendor and outsourced environmentDirects station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlinesOversee and direct operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operationsEnsure all the security measures are correctly in place to comply with AOSSP and UA internal security requirementsEstablish and ensure consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, service providers engagement and security including GSC responsibilitiesResponsible for compliance with Stations controls and Internal Audit standardsResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reportsManage vendor service contracts as requiredMaintain positive vendor relations and various airport management relations and ongoing exchange of information and ideasEnsure that corporate and divisional messages and initiatives are clearly communicated to vendor representativesProvide financial oversight for station level Airport Operations expenses – assuring targets are metManages the station budget, staffing forecasts and resource requirementsRepresent the company to local governmental agencies (Local airport authorities and works councils, CIQ and Airport Security etc.)Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
 
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

Responsible for day to day operational, financial and personnel performance of assigned international outstationEstablishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirementsThis includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilitiesMonitors performance against plans and initiates corrective actions to improve resultsDetermines and justifies equipment, facilities, staffing, and training needs to achieve station operational goalsParticipates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilitiesCoordinates and provides functional guidance and supervision of contracted ground handling agentsRepresents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAAResponsible for day-to-day operational performance of assigned international outstationDirect the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance and station control center/operations in a fully vendor and outsourced environmentDirects station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlinesOversee and direct operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operationsEnsure all the security measures are correctly in place to comply with AOSSP and UA internal security requirementsEstablish and ensure consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, service providers engagement and security including GSC responsibilitiesResponsible for compliance with Stations controls and Internal Audit standardsResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reportsManage vendor service contracts as requiredMaintain positive vendor relations and various airport management relations and ongoing exchange of information and ideasEnsure that corporate and divisional messages and initiatives are clearly communicated to vendor representativesProvide financial oversight for station level Airport Operations expenses – assuring targets are metManages the station budget, staffing forecasts and resource requirementsRepresent the company to local governmental agencies (Local airport authorities and works councils, CIQ and Airport Security etc.)Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

Bachelors degree or 4 years of relevant work experienceMust be legally authorized to work in Bermuda for any employer without sponsorshipMust be able to pass security background check to obtain SITA access3 years of relevant management experience in Airport Services environment or equivalent experienceKnowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, SOC Ops, BSO, Security, Customs, and related technologyAbility to work in a dynamic, fast paced operational environmentKnowledge of station controls and Internal Audit standardsAnalytical thinking, goal-directed leadership and service-oriented performanceManaging third party contracts and performance SLAKnowledge of operational Corporate policies and proceduresStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem solving skills and drive for excellenceKnowledge of airport ATW IT systems (JET, AERO, BART, MAP Devise, SHARES)Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situationsReliable, punctual attendance is essential function of the positionMust be willing and able to travel10% Travel is required for meetings and any needed training.Require documentation to travel to the US and Canada.Must be legally authorized to work in Bermuda for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualification

Preferred

Understanding of ATW and BTW SOP and processes, knowledge of UA platforms is neededSecurity requirements on flights

Required

Bachelors degree or 4 years of relevant work experienceMust be legally authorized to work in Bermuda for any employer without sponsorshipMust be able to pass security background check to obtain SITA access3 years of relevant management experience in Airport Services environment or equivalent experienceKnowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, SOC Ops, BSO, Security, Customs, and related technologyAbility to work in a dynamic, fast paced operational environmentKnowledge of station controls and Internal Audit standardsAnalytical thinking, goal-directed leadership and service-oriented performanceManaging third party contracts and performance SLAKnowledge of operational Corporate policies and proceduresStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem solving skills and drive for excellenceKnowledge of airport ATW IT systems (JET, AERO, BART, MAP Devise, SHARES)Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situationsReliable, punctual attendance is essential function of the positionMust be willing and able to travel10% Travel is required for meetings and any needed training.Require documentation to travel to the US and Canada.Must be legally authorized to work in Bermuda for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualification

Preferred

Understanding of ATW and BTW SOP and processes, knowledge of UA platforms is neededSecurity requirements on flights