New York, NY, 10176, USA
12 hours ago
General Manager
**Position Summary** The District Manager is responsible for overseeing the daily operations of multiple City Winery locations/restaurants, ensuring that all operational, financial, and guest experience standards are consistently met across multiple venues. This role supports the COO in driving business results and achieving operational goals by managing location teams, fostering a high-performance culture, and ensuring the smooth execution of restaurant, event, and venue operations. The District Manager will focus on enhancing operational efficiency, cost control, team development, and maintaining high standards of service at each location. **Key Responsibilities** **Operations Management** + Oversee the day-to-day operations of multiple City Winery locations, ensuring all venues, restaurant service, and events are executed seamlessly and efficiently. + Coordinate operational functions across multiple locations, ensuring consistency in guest experiences, service standards, and product quality. + Manage daily and weekly operational reports to track key performance indicators (KPIs) and identify opportunities for improvement. + Implement and enforce standard operating procedures (SOPs) across all locations to maintain quality, compliance, and consistency. + Ensure compliance with all local, state, and federal regulations, including health, safety, and sanitation standards. + Partner with the COO to execute company-wide initiatives, special events, and promotional strategies to drive revenue. **Team Leadership and Development** + Provide leadership and support to location Directors,Managers, Supervisors, and staff, fostering a culture of excellence and accountability. + Conduct regular check-ins and performance reviews with management teams to ensure consistent operational excellence and team development. + Support hiring, training, and onboarding of staff across all locations, ensuring all team members understand company policies and procedures. + Promote team collaboration, motivation, and professional development by setting clear expectations, providing feedback, and mentoring location leadership. + Conduct regular team meetings to maintain open communication and address operational needs and concerns. **Financial Management** + Assist the General manager in managing budgets, forecasting, and achieving financial goals for each location. + Monitor P&L statements for each location, including food, beverage, and labor costs, and make recommendations to optimize profitability. + Ensure the effective implementation of cost control measures, inventory management, and waste reduction processes across all locations. + Review financial reports regularly and take corrective actions when necessary to ensure financial goals are met. + Ensure accurate invoicing, vendor management, and cost efficiency at each location. **Guest Experience and Quality Control** + Ensure high levels of guest satisfaction by maintaining City Winery's reputation for exceptional service, quality food, and a memorable experience. + Regularly visit all locations to conduct site inspections and audits, ensuring standards of cleanliness, presentation, and service are maintained. + Monitor and address guest feedback to resolve any issues promptly and ensure consistent, positive experiences. + Partner with the Marketing team to promote events and special offerings, working together to build brand loyalty and drive repeat business. **Collaboration with Senior Leadership** + Act as a liaison between location teams and senior management, providing updates on operational performance, challenges, and successes. + Collaborate with the General Manager and other departments (HR, Finance, Marketing) to implement company initiatives and achieve overall business objectives. + Lead communications related to company changes, new initiatives, or promotions, ensuring smooth integration into daily operations. **Qualifications** + Minimum 3-5 years of experience in restaurant and venue management, with at least 2 years in a leadership or district management role. + Proven experience in high-volume, multi-location operations, with a strong focus on financial performance, operational efficiency, and guest experience. + Strong leadership and interpersonal skills, with the ability to motivate and develop diverse teams. + Exceptional problem-solving, organizational, and time management abilities. + Experience with P&L management, budget forecasting, and cost control in a district environment. + Knowledge of food and beverage operations, including inventory management, menu development, and cost control. + Ability to multitask, prioritize, and manage multiple locations in a fast-paced environment. + Strong communication skills, both written and verbal, with the ability to effectively convey information to all levels of staff. + Ability to work a flexible schedule, including nights, weekends, and holidays as necessary. + Familiarity with industry regulations and compliance standards, including health, safety, and sanitation requirements. + Bachelor’s degree in Hospitality Management, Business, or related field is preferred.
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