JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a General Manager to join our Office property management team. Our team’s priorities are:

Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better businessSupport the exponential growth of our business by providing people integration and synergyDevelop our people for bigger and better rolesSupporting ambitions beyond the workplaceApplying new technology and data to drive change

As the General Manager (GM), you will provide leadership to your team and outstanding customer service to your clients, while managing a high-rise office building.  You are responsible for all aspects of client and tenant satisfaction.  As the lead professional, you will also be responsible for preparing budgets and financial reports, managing TI and/or capital improvement projects, and developing your staff. You must be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. 

You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.

You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention.

Sound like you? To apply you need to be:

OPERATIONS

Develops, gains consensus for, and implements the Management Plan for assigned assets.Responsible for ensuring JLL internal compliance programs are completed.Responsible for lease administration process.  Assist in managing tenant option rights and information.Competitively bids and prepares all service contracts to assure high quality and cost-effective services. Identify and initiate process improvements for all current property systems.

 
FINANCIAL

Oversees completion of monthly, quarterly, and annual owner’s reports. Prepares the final budget documentation (i.e., explanatory notes.)  Plans and administers budget for the assigned properties. Works with client account services to manage the accounting process and directs bookkeeping functions and collection process. Prepares and/or reviews adjustments to tenant billing process. Reviews and approves all accounts payable, ensuring accurate general ledger coding and property allocations. Prepares and/or reviews financial statements and reports on status of the portfolio such as occupancy rates and dates of expiration of leases. Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Sr. Director. 

 
CLIENT | TENANT SERVICES

Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.Maintains role as a contact for tenants relative to tenant service requests and enforcement of tenant leases Proactively meets with tenant representatives on scheduled basis. Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.Develop and implement a tenant retention program. 

 
BUSINESS DEVELOPMENT

Cross-sells all Jones Lang LaSalle services.

 
EDUCATION AND EXPERIENCE

Associates or Bachelor degree required and advanced degree, a plus. Minimum of seven (7) years of commercial real estate or property management experience, preferably office experienceExperience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.Real Estate license required within the first six months of assuming the position.  Must maintain active license once earned. 

KNOWLEDGE, SKILLS, AND ABILITIES

COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages,  basic calculation of measurement of rent, parking fees, late fees, and volume. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. OTHER:
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. 

 
PHYSICAL WORK REQUIREMENTS / CONDITIONS
In compliance with The American’s with Disabilities Act (ADA), the General Manager’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

Is regularly required to sit for long periods of time.The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.Reading Video Display Terminals, order forms and other written documents.Lifting a minimum of thirty-five (35) pounds.Using and accessing stairwells during emergencies.Using keyboards for typing and computer input.Hearing, speaking and answering the office telephone system.

Location:

On-site –Philadelphia, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.