Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Oversee the operations of multiple funeral homes in North Dallas area. Manage multiple Location Managers in the AOR to achieve growth year over year. Maintain/ improve customer service initiatives annually. **JOB** **RESPONSIBILITIES** **Business and Financial Management** + Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership + Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals + Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR) + Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions + Approve expenditures and invoices + Provides marketing, advertising, community, and customer guidance to location leadership + Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share + Develop and implement plans to improve customer satisfaction index and on-line community reviews + Resolves complex problems providing resolution guidance to location leadership and empowering accountability + Assure the location’s operating practices comply with applicable federal & state regulations and Company policies + Assure safety, quality control, and compliance standards are adhered **Collaboration and Communication** + Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Develop and implement communication plans for key initiatives and change management + Oversee implementation of initiatives and manage change providing leadership and guidance as needed. + Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging **People Development** + Develop a strong, trusting, empowered, and reliable team + Understand team members career aspirations and provide assignments to develop skills and/or close gaps + Constructively address issues and provide tangible and appropriate feedback + Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover + Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff + Establishes pay, recommends pay increases, special pays, and career advancements + Discipline staff as necessary + Writes development plans to close behavior or skill gaps + Collaborates with Human Resources throughout discipline, development, and termination processes + Recommends and discusses terminations with Market Leadership **MINIMUM** **REQUIREMENTS** **Education** + High School Diploma or equivalent required + Technical schooling diploma Funeral Services/Mortuary Science preferred + Bachelor’s degree in Mortuary Science where required by state law + Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred **Certification/License** + Applicable state Funeral Director licensure required **Experience** + At least eleven (11) years industry experience with progressively increased customer facing responsibilities with + At least six (6) years experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** + Knowledge of industry competitive pricing, demographic patterns, and market competition + Knowledgeable in Financial and Business acumen + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers + Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 75% Postal Code: 75081 Category (Portal Searching): Operations Job Location: US-TX - Dallas Job Profile ID: F00277 Time Type: Full time Location Name: Sparkman Funeral Home & Crematory