Work Schedule

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Job Description

About the company

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Role Description:

As the CMD Services General Manager, you will be responsible for defining and driving the India CMD service vision and strategy. You will drive safe, efficient, and effective field execution through collaboration with cross-functional teams and APJ region center teams, aiming to achieve operational and financial goals while enhancing customer experience. You will be responsible for leading all functions and employees in the CMD service team. This position is a key role within the business, and is a crucial part of the CMD Leadership team.

Responsibilities:

Build and maintain strong relationships with key customers, leading critical interactions to ensure satisfaction.

Take ownership of customer issues, driving quick resolutions with the International Service Operations team.

Lead process simplification and define CMD services strategy to boost efficiency, revenue, and customer experience.

Align service operations with CMD commercial strategy through competitive analysis.

Assess resource needs for business plans and advance team expertise with training.

Implement operational growth initiatives focused on profitability, cost control, and process improvement.

Measure service effectiveness via customer surveys and benchmarking, addressing improvement areas.

Manage critical service metrics and the end-of-product-life strategy with global/local teams.

Champion a collaborative environment to enhance customer experience and support growth.

Skills required, but not restricted to –

Strong business knowledge and problem solving experience, in field service. Understanding of drivers of services profitability.

Strong customer focus

Must demonstrate a complete understanding of quantitative/qualitative analysis.

Ability to work within and to create effective matrix organizations

Strong leadership skills with the ability to influence, must have a high level of personal credibility as a spokesperson for forecasting and customer advocate.

Experience in leading large team (preferably 50+) and diverse product range.

Excellent English interpersonal skills, both written and oral.

Minimum Requirements/Qualifications:

Min 12 – 15 years of Technical service experience with demonstrated ability in leading a service team.

Ability to build and maintain service processes and procedures, designed to increase customer satisfaction

Ability to generate and maintain information to provide feedback on performance

At Thermo Fisher Scientific, we believe in the power of diversity and inclusion. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. We strive to foster a collaborative and inclusive environment that celebrates individual differences and promotes innovation.

If you are an ambitious marketing professional passionate about making a difference, we invite you to join our team. Together, we can push boundaries, compete in the global marketplace, and drive the future of healthcare.

Apply today! [http://jobs.thermofisher.com](http://jobs.thermofisher.com)