Reports To: Area Manager, Director of Operations
Prepared By: Ark Hospitality
Date: July 2023
SUMMARY:
This position is primarily responsible for overseeing all aspects of Property Management
in accordance with ARK Hospitality’s vision and mission statement and core values.
Those aspects include maximization of financial performance, guest satisfaction, and
staff development within established quality standards. The General Manager is also
responsible for the hiring and training of all hotel staff. As a leader, must be a self-starter
and understand the position requires 24-hour availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
§ Recruiting, training, mentoring and supervising staff
§ Managing budgets and maximizing revenues
§ Maintaining statistical and financial records
§ Planning maintenance work, events, and room bookings
§ Handling customer complaints and queries
§ Promoting and marketing the business
§ Ensuring compliance with health and safety legislation and licensing laws
§ Meeting daily with each department in the department’s primary
work area to check-in with team members within different
divisions of the property
§ Perform administrative duties in the office such as payroll, bank
deposits, and follow up on operational checklists and safety
training
§ Have a staff training meeting with team members as appropriate to
maintain exceptional service level for guests and within the team
§ Inspect guest rooms and \"back of house\" areas to ensure brand
and company standards are being met
§ Walk/be present on property, especially during shift changes,
to ensure daily priorities are communicated, which will equip
individuals and the team for success
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ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including,
but not limited to, attendance standards and work deadlines; beginning and ending
assignments on time; and scheduled work breaks; where applicable.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees in the Front Desk, Maintenance, Housekeeping,
Laundry, and Breakfast Department. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following
competencies:
Intellectual
§ Analytical - Designs work flows and procedures.
§ Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations.
§ Project Management - Coordinates projects; Communicates
changes and progress; Completes projects on time and budget;
Manages project team activities.
§ Technical Skills - Pursues training and development opportunities;
Strives to continuously build knowledge and skills; Shares expertise
with others.
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Interpersonal
§ Internal and External Customer Service - Manages difficult or
emotional situations; Responds promptly to customer needs;
Solicits customer feedback to improve service; Responds to
requests for service and assistance; Meets commitments.
§ External Working Relationships – Develops and maintains courteous
and effective working relationships with clients, vendors and/or any
other representatives of external organizations.
Leadership
§ Change Management - Develops workable implementation
plans; Communicates changes effectively; Builds commitment
and overcomes resistance; Prepares and supports those
affected by change; Monitors transition and evaluates results.
§ Delegation - Delegates work assignments; Matches the responsibility
to the person; Gives authority to work independently; Sets
expectations and monitors delegated activities; Provides
recognition for results.
§ Managing People - Includes staff in planning, decision-making,
facilitating and process improvement; Takes responsibility for
subordinates' activities; Makes self available to staff; Provides
regular performance feedback; Develops subordinates' skills and
encourages growth; Solicits and applies customer feedback
(internal and external); Fosters quality focus in others; Improves
processes, products, and services; Continually works to improve
leadership skills.
§ Create a work environment that is respectful of diversity, minimizes
turnover and cultivates a culture of leadership development.
Organization
§ Business Acumen - Demonstrates knowledge of market and
competition; Aligns work with strategic goals; Analyzes market
and completion and adapts strategy to changing conditions.
§ Cost Consciousness - Works within approved budget; Develops
and implements cost saving measures.
§ Business Necessity – The needs of the employer may be dependent
on responding to and anticipating rapidly changing external and
internal demands in all aspects of how business is conducted. This
may include, but is not limited to, organization structure, finances,
goals, personnel, work processes, technology, and customer
demands. Therefore, it may become necessary to make
modifications to how business is conducted, and work is
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accomplished, with minimal or no advance notice to employees.
Accordingly, the employee must be capable of adapting, with
minimal or no advance notice, to changes in how business is
conducted, and work is accomplished, with no diminishment in work
performance.
§ Safety and Security –All employees are responsible for observing
safety and security procedures as applicable and reporting
potentially unsafe conditions to management.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three years related
experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, clients, customers,
and the general public.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Internet
Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic
Mail Software (Outlook); Presentation software (PowerPoint).
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate but can vary.
Professional attire.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable
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accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to stand,
walk, use hands to finger, handle, or feel, reach with hands and arms. The employee
is frequently required to talk or hear. The employee is occasionally required to climb
or balance, stoop, kneel, crouch, or crawl, taste, or smell.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision.
This job description is not intended to be all-inclusive, additional details will be specified by the
supervisor. The associate will also perform other reasonable business duties as signed by the
supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and
working hours as needs prevail.
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY
OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE
MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL
FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.
______________________________ _______________
Associate Signature Date
Work Experience
General Manager, Hampton and PEP experience preferred.
Benefits
401K with 4% Match and vested upon hiring. Two week PTO, 5 Paid Holidays, Health, Dental and Vision insurance.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.