General Manager - One City Centre Building Job ID 198824 Posted 19-Dec-2024 Role type Full-time Areas of Interest Building Management, Property Management Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand **RESPONSIBILITIES:** + Contract Oversight: Review and ensure the accuracy of contracts from initiation through to the completion of space handover, ensuring compliance with all terms and conditions. + Engineering Management: Oversee the engineering operations, collaborating to resolve issues as they arise and presenting improvement plans to enhance overall performance. + Comprehensive Management: Manage various operational aspects, including but not limited to leasing, cleaning, security, landscaping, and other related services to ensure seamless building operations. + A+ Experience Creation: Manage the building to create an A+ experience for users, with a particular focus on attracting and retaining high-quality tenants. + Recommendations for Improvements: Advise on various enhancements for the building, including signage installations and service offerings, aimed at improving the overall tenant experience. + Operational Standards Development: Draft standard operating procedures, performance metrics, and action plans for the management team at One City Centre. Conduct reviews and training sessions within the first month, with an implementation timeline for updates and improvements scheduled every 1-2 months. + Performance Analysis: Analyze operational performance metrics and propose strategic improvements to enhance efficiency and service delivery. Utilize data-driven insights to inform decision-making and operational strategies. + Client and Tenant Relations: Foster strong relationships with clients and tenants, addressing their needs and concerns promptly. Act as a primary point of contact for client inquiries, ensuring high levels of satisfaction and retention. + Vendor Management: Cultivate partnerships with vendors and oversee contract management. Collaborate with the accounting team to ensure high-quality service delivery and financial oversight, ensuring that all vendor services meet established standards. + Budget Management: Assist in developing and managing the operational budget, ensuring financial targets are met. Monitor expenditures and implement cost-saving measures while maintaining service quality. + Continuous Improvement: Promote a culture of continuous improvement within the operational team, encouraging innovation and the adoption of best practices to enhance service delivery and operational efficiency. **QUALIFICATIONS:** + Bachelor’s degree or higher in Business Administration, Engineering, or a related field. + A minimum of 5 years of management experience in property management; experience with Grade A office buildings is preferred. + Strong problem-solving abilities and resilience under pressure. + Strong leadership skills with the ability to motivate and develop a diverse team. + Excellent communication and interpersonal skills, with a customer-centric approach. + Solid financial acumen and experience with budget management and vendor negotiations. + Familiarity with safety and emergency management protocols. + Ability to analyze data and make informed decisions to drive operational improvements. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)