Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Operational LeadershipLead day-to-day operations for healthcare accounts, ensuring consistent delivery against service level agreements (SLAs).Develop and implement operational strategies that align with client goals and organizational objectives.Optimize processes to improve efficiency, reduce costs, and maintain high-quality standards.Client ManagementAct as the primary point of contact for healthcare clients, managing relationships, expectations, and escalations.Conduct regular performance reviews with clients to discuss metrics, address concerns, and implement feedback.Collaborate with clients to identify new opportunities for process improvements and additional services.Team Development and LeadershipManage a large team, including supervisors, managers, and front-line staff, to ensure effective service delivery.Mentor, coach, and develop team members to enhance performance and foster career growth.Build a culture of accountability, engagement, and high performance within the team.Quality Assurance and ComplianceEnsure all healthcare processes comply with regulatory standards (e.g., HIPAA, CMS guidelines) and internal policies.Implement quality assurance measures to monitor performance and identify improvement areas.Lead internal audits and ensure timely resolution of non-compliance issues.Financial ManagementManage the budget for healthcare operations, balancing client requirements with cost efficiency.Monitor operational costs and implement cost-control measures without compromising quality.Prepare and present regular financial and operational reports to senior management.Experience: 18+ years of experience in healthcare operations, with at least 5 years in a senior management role. Prior experience in BPO or outsourcing is advantageous.

Qualifications

Graduate –  with Min 15-18+ years experience | Healthcare Payer business support  

Additional Information

Client facing role with mandate People Management exp, Should have managed large Teams | Span of control – 1500+ FTE's (Vizag/Visakhapatnam)
US Healthcare Experience (Payer exp preferred)
End to End service delivery (Ops, Process driven, Client management, P&L exposure preferred - Includes cost management , stakeholder management,  Front ending the client, due diligence, Performance management etc)