Position Summary:

This position oversees energy distribution and service operations in a local geographic area. The General Manager supervises managers in his or her local market. The position may also directly supervise front-line non-exempt employees. This position seeks to build a sales culture, achieve a high level of customer satisfaction and loyalty while meeting or exceeding efficiency and profitability objectives. The General Manager provides leadership in support of the Dead River Company Brand Promise and Customer Guarantees and Pledges and demonstrates Dead River Company Core Values.

Essential Functions:

Directs local field operations utilizing managers and front-line employees. Attains a thorough understanding of the function and goals of each functional area. Is the “face” of Dead River Company in his or her local market and seeks market growth through community contacts, staying abreast of competitive forces in the marketplace, enthusiastically promoting company sales and marketing campaigns, and encouraging employee sales involvement. Retains customers by providing exceptional service as evidenced by a commitment to our Customer Guarantees and Pledges. Guides the execution of our delivery strategy. Routinely attends weekly driver, CSR and service department huddles.  In collaboration with the Region Director, participates in the resolution of a variety of challenging situations including customer relationships and employee disciplinary issues. Leverages Human Resources and other shared services as needed. Participates in preparation of the annual operating and capital budget and analyzes monthly financial statements identifying and responding to variances from budget. Actively participates in the selection, development and retention of competent and motivated employees in all functional areas. Coaches and develops direct reports and provides ongoing performance feedback. Evaluates performance of direct reports through the Performance Scorecard. Evaluates/calibrates scorecards for all positions in area of responsibility. Makes recommendations in the annual merit wage increase process. Maintains a thorough knowledge and understanding of all Energy policies, procedures, and programs. Maintains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and service.  Attains a thorough understanding of the ADDS E3 system along with other systems for accounting and financial control. In collaboration with the Region Director, makes decisions relating to the fleet, buildings, grounds, and bulk plants.  Promotes safety programs and is an advocate for safety.  Sets a high standard of corporate image, promotes a harmonious and productive working environment, and upholds the integrity of company policies and procedures.

Other Tasks:

Participates in special projects as needed or assigned.

Experience:

This position requires a minimum of 4 years’ experience leading people. A minimum of 4 years’ experience managing a full-service energy operation is strongly preferred.

Other Attributes Required:

Strong communication skills  Good judgment and the ability to make timely decisions Strong delegation skills Effective performance management experience Demonstrated budget and financial analysis experience Exhibits Dead River Company core leadership competencies including: Business acumen Building effective teams Customer focus Drive for results Hiring and staffing Integrity and trust  Priority setting Strategic agility

Education:

A bachelor’s degree in business administration or related field or an equivalent combination of education and experience is required.

Equipment and Tools Used:

Basic office and computer related equipment.

Contacts:

This position deals frequently with customers, community business contacts, equipment suppliers, supervisors and other employees at all levels within the company

Decisions Made:

This position is called upon to make important decisions relating to customer relationships, staffing, employee relations, profitability, and other operational matters. Major decisions are made in consultation with the Region Director.

Safety Considerations:

This position has a major role in the Market’s safety program. The company has both large deductible and self-insured insurance programs in place. Success of these programs is dependent on the General Manager’s leadership and commitment to reducing employee injuries, vehicle accidents, and liability claims. The position personally has safety considerations relating to vehicle safety, trip/slip/fall hazards, and ergonomics issues in the office.

Work Environment:

Significant time is spent in an office setting with controlled temperatures. Time is also spent outside the office in various settings including all weather conditions and temperatures.

Physical Requirements Analysis:

The position requires frequent sitting, standing, and walking

There is frequent use of the fingers to write, input data into a computer system, and handle paperwork

There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 25 pounds.