At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: GM Department Manager Department: General Merchandise FLSA: Non-Exempt General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables Positions that Report to you: GM Department Employees Primary Duties and Responsibilities: + Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. + Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. + Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call. + Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. + Determines department goals with store director. + Determines weekly work schedule and establishes a daily work plan for the department. + Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. + Communicates with employees regarding sales and ideas. + Handles and satisfies customer issues. + Figures retail pricing and insures correct pricing. + Extends invoices, posts invoices, and oversees department bookkeeping procedures. + Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads. + Conducts inventory of the department. + Plans displays, promotions, and determines pre-orders. + Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product. + Understands and troubleshoots equipment and ensures maintenance is performed. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and works expected number of hours. Secondary Duties and Responsibilities: + Ensures pricing is competitive in the market area. + Attends meetings and seminars and participates in continuing education. + Fills displays and works in the sales area. + Unloads trucks, checks in delivered merchandise and places product in appropriate storage area. + Performs departmental duties as needed. + Assists in other areas of the store as needed. + Performs other job related duties and special projects as required. Supervisory Responsibilities: Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. + Ability to do arithmetic calculations involving fractions, decimals, and percentages. + Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience: High school diploma and one to three years of similar or related work experience. Physical Requirements: + Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment. Equipment Used to Perform Job: Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator. Financial Responsibility: Responsible for purchasing product for the department. Contacts: Has daily contact with suppliers/vendors, and the general public. Confidentiality: Has access to confidential information including pricing. Are you ready to smile, apply today.