Posting Details

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Position Information

Posting Number: 20245331V Position Title: General Office Assistants Posting Type Student Hours/week: up to 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location Aldwyn 2 Detailed Work Schedule Number of positions: 2 Department: 603-Alumni Relations Office Contact Name: Paulette LeGendre Contact Phone/Extension: 610-519-7977 Position Summary Information

Job Description Summary: The Alumni Relations Office Assistant will perform customer service, data management and clerical functions in support of the Office of Alumni Relations/University Advancement. Key tasks include: Responding to constituent inquiries in a timely manner via phone, email and in person; recognizing and escalating issues as appropriate. Driving alumni data updates and requests through the appropriate forms and channels, in partnership with the Advancement Services team. Contributing to the development and maintenance of customer support documentation, approved response templates and key contacts for the Alumni Help Desk. Conducting research and formatting projects for Alumni Relations staff members. Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc. Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2x per year). Following data privacy policies and maintaining confidentiality. Other duties as assigned. Requirements: Current undergrad student Excellent customer service skills Strong written and verbal communication skills Comfort communicating with a wide variety of people (including older alumni) Resourceful problem-solver with consistent follow-through Attention to detail and emphasis on accuracy in work Ability to exercise discretion, confidentiality, and good judgment Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor. Knowledge of Microsoft Word, Excel, and PowerPoint Willingness to learn and use new systems (Salesforce, Microsoft Teams) Additional Information: Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required. We welcome and encourage applications from students of all undergrad class years. Physical Demands Summary: The job sometimes requires stooping or bending; some very light liftingsuch as three or four reams of paper or books (up to 20 pounds), maybe required. Wage Rate: $10 per hour Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled Yes Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student? Yes No * Are you eligible for work study? Yes No I don't know * Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

* What is your availability? (days and times)

(Open Ended Question)

Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest Writing Sample/Publications