Job Summary

We are looking for a Technology Architect with 10 to 12 years of experience in the Cards and Payments domain. The ideal candidate will have extensive experience with Genesys technologies including CC Analyzer/CC Pulse+ Web Engagement Pulse Agent Desktop Composer Eservices CIM Platform and Voice Portal. This is a hybrid work model with day shifts and no travel required.

Responsibilities

Lead the design and implementation of Genesys solutions to meet business requirements. Oversee the integration of Genesys technologies with existing systems and platforms. Provide technical expertise in Genesys CC Analyzer/CC Pulse+ ensuring optimal performance and reporting. Implement and manage Genesys Web Engagement to enhance customer interactions. Utilize Genesys Pulse to monitor and improve system performance and agent productivity. Develop and customize Genesys Agent Desktop to streamline agent workflows. Create and manage applications using Genesys Composer to support business processes. Oversee the deployment and maintenance of Genesys Eservices for efficient customer service. Ensure the stability and scalability of the Genesys CIM Platform. Manage the Genesys Voice Portal to provide seamless voice interactions. Collaborate with cross-functional teams to align Genesys solutions with business goals. Provide training and support to team members on Genesys technologies. Stay updated with the latest trends and advancements in Genesys and the Cards and Payments domain.

A Genesys Platform Administrator is responsible for managing and maintaining the Genesys contact center platform including user access system configuration data integrity and overall system health ensuring smooth operation of the contact center by configuring call routing IVR menus agent desktops and reporting functionalities within the Genesys platform

User Management

System Configuration

Data Management

Troubleshooting

Reporting and Analytics

Security Administration

System Upgrades and Patches

Collaboration with stakeholders

Qualifications

Must have 10 to 12 years of experience in technology architecture specifically with Genesys solutions. Required skills include Genesys CC Analyzer/CC Pulse+ Genesys Web Engagement Genesys Pulse Genesys Agent Desktop Genesys Composer Genesys Eservices Genesys CIM Platform and Genesys Voice Portal. Experience in the Cards and Payments domain is mandatory. Strong problem-solving skills and the ability to work in a hybrid work model. Excellent communication and collaboration skills. Ability to work in day shifts with no travel required. Nice to have experience with other customer engagement platforms and tools. Proven track record of successfully implementing and managing complex technology solutions. Strong understanding of system integration and architecture principles. Ability to provide technical leadership and guidance to team members. Commitment to continuous learning and professional development. Ability to adapt to changing business needs and priorities.

Certifications Required

Genesys Certified Professional Certified Payment Card Industry Security Implementer

Salary and Other Compensation:

Applications will be accepted until February 21, 2025.

The annual salary for this position is between $130,000 - $140,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.