Kforce has a client in Richardson, TX that is seeking a Genesys Cloud Consultant to join a project that is inflight migrating from Cisco. We need someone with this experience that will jump in quickly and contribute. Responsibilities: * Design, staging, configuration, implementation and support of IVR/ACD scripts * Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation * Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis * Perform unit and quality assurance testing * Support customer acceptance testing activities and troubleshoot/correct any issues * Assist the Telecom and other infrastructure teams in planning, design, tasks and projects as needed