Job Summary:Under the supervision of the Genetics team, the Genetic Counseling Assistant performs both clinical and administrative duties to support the overall efficiency and effectiveness of our genetic services. This position requires a high degree of accuracy, strong multitasking abilities, and a customer-focused approach to ensure seamless patient experiences.

Job Description:

Job Responsibilities:

Conduct initial intake of patient and family histories, prepare pedigrees, and manage documentation for additional genetic testing.Perform administrative functions, such as obtaining prior authorizations, preparing medical necessity letters, and coordinating insurance paperwork. Understand insurance criteria for testing, including Medicare and prior authorization requirements.Act as a liaison between genetic testing laboratories, health insurance providers, and genetic counselors to streamline processes and facilitate communication.Screen and triage incoming referrals based on provided guidelines to ensure proper patient flow.Schedule new and follow-up appointments accurately, monitor for new patient appointments, and ensure comprehensive completion of intake information.

Qualifications:

Graduate of an accredited Medical Assistant program or certified as a Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (NHA), National Center for Competency Testing (NCCT), or registered as a Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA).Excellent attention to detail, critical thinking skills, ability to multitask, and a commitment to outstanding customer service.

Scheduled Weekly Hours:40

Scheduled Work Shift:

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .