The Sales Support Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to sales people and client segments. **Responsibilities:** + Manage a team by coaching members, conducting performance evaluations, and recommending personnel action such as hiring, disciplinary actions and termination + Review and assist target setting, performance plans, and coaching plans for sales + Plan and implement training programs and monitor efficacy as well as assist management to improve coaching + Project and forecast annual sales metrics and assign sales quotas, targets, and goals; analyze sales data and develop plans to reduce performance gaps + Execute weekly sales team meetings with internal/external stakeholders + Conduct performance reviews for each portfolio with initiatives to improve sales results + Monitor competition, economic indicators, and industry trends provided by the front line and communicate results to leadership team + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 0-2 years of relevant experience + Previous leadership and sales experience preferred + Proficient computer skills with a focus on Microsoft Office applications + Working knowledge of related industry practices and standards + Demonstrated organization and time management skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Es responsable de la gestión, optimización y mejora continua de los procesos normativos e internos, asegurando que todas las operaciones se realicen de manera eficiente y de acuerdo con la normatividad. Hace el levantamiento de los proyectos y es responsable de la descripción de la requisición, análisis, descripción y documentación de los proyectos. Es encargado de la implementación de los proyectos, monitoreo de los resultados y mejora constante de los mismos. Es el enlace con el área Operativa para el tracking de los trámites y soporte a la operación comercial. Requisitos + Liderazgo + Pensamiento crítico + Creatividad + Comunicación + Autocontrol + Capacidad de planificar + Iniciativa + Capacidad de negociación + Tolerancia a la frustración Escolaridad + Licenciatura o Ingeniería terminada + Inglés, no obligatorio Experiencia de 3 años o más en: + Desarrollo de procesos + Administración de proyectos + Conocimiento operativo de Afore + Manejo de personal ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Consumer Sales Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.