The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Manage professional teams and departments through delegation of tasks and responsibilities + Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements + Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel + Create and develop budget, policy formation and short-term resource planning + Manage occasionally complex and varied issues with significant departmental impact + Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function + Provide evaluative judgment based on analysis of information in complicated and unique situations + Ensure essential procedures are followed and contribute to the defining standards + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Ability to manage teams. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage) + Extensive knowledge of the Client Onboarding processes + Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements + Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products + Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements + Proven organization and time management skills + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + Bachelor’s degree/University degree or equivalent experience + Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Este puesto se encuentra en el proceso de quejas de México. Es responsable de dar seguimiento a la atención de los Canales (regulatorios y no regulatorios) para registrarlos correctamente y a tiempo en el sistema One Complaint para el proceso de resolución para obtener el insumo para el análisis y atención de los casos. Adicional para cumplir con la regulación que se mencionó anteriormente en este documento, por otro lado estamos alineados al Procedimiento de Quejas e Inquietudes para GCB México. También en este documento se encuentran las especificaciones que se deben cumplir a través de este Procedimiento para el área de registro: SLA's, comunicación, y varias reglas detalladas en este procedimiento. El alcance del registro son las quejas L2 y L3 definidas en el Procedimiento de Quejas e Inquietudes de GCB México, teniendo especial atención las quejas L3 por los posibles impactos y cualquier desviación (posibles multas del Regulador) Candidato debe cubrir con las siguientes características y conocimientos: Trabajo en equipo Comunicación efectiva: oral y escrita. Capacidad de análisis Habilidades de negociación. Interacción con otras áreas del Banco y Reguladores. Resolución de problemas. Experiencia de manejo de equipos de trabajo multifuncionales. Experiencia en manejo y atención de auditorías. Manejo paquetería Office (excel, ppt, etc.) Conocimiento de las siguientes regulaciones: + Ley de Protección y Defensa de los Usuarios de Servicios Financieros + Disposición en materia de registros ante la CONDUSEF. + Circular 34/2010 para tarjetas de crédito y 03/2012 tarjetas de débito. + Circular Única de Instituciones Financieras Especializadas ​ + Ley para la Transparencia y Ordenamiento de los Servicios Financieros: REUNE + Disposiciones de carácter general en Materia de Transparencia aplicables a las Instituciones de Crédito y Sociedades Financieras de Objeto Múltiple, Entidades Reguladas. + Disposiciones de carácter general que establecen la información que las Unidades Especializadas de las instituciones financieras deben presentar a la Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros. + Reporte Regulatorio R27 conforme al anexo 26 de las Disposiciones de Carácter General Aplicables a las Instituciones de Crédito + Ley de Instituciones de Crédito + Circular única de Instituciones Financieras Especializadas + Disposiciones de carácter general aplicables a las Instituciones de Crédito. (Robo de identidad) ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.