Apply your talent and skills to help leading companies improve everyday life
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. Are you ready to be a change-maker?
This is your chance to be part of the success story.
What you’ll do:
You will be providing CX Customer (back-office)
Support experience for a Streaming video platform
Channels: Dual Chat and e-mail
Work from the Office - Onsite
Location: Alcántara / Lacs Conde D 'Óbidos / Lisbon
Key responsibilities | main tasks:
• Customer Support for monetization purposes
• Understand and remain up to date with client's policies and guidelines
• Support with Account and Settings
• Policy, Safety and Copyright management
Skills you have:
• Native German speaking level
• Excellent command of English
• Multi-tasking ability
• A high stress resistance
• Good communication skills, both verbal and oral
• Proactive attitude and strong team-spirit
• Strongly organized and able to manage time and tasks efficiently
• Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Good research skills
Why Cognizant?
• A career in one of the largest and fastest growing IT services providers worldwide
• Ongoing support and funding with training and development plans
• A highly competitive benefits and salary package
• Opportunity to work for leading global companies
Good to have:
• Extensive customer background experience (dealing with dual chats)
• Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement)
What you can expect:
· Weekly job from 9am-6pm
· A dynamic past pace environment
· Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
· 8 weeks training + 1 additional month to be supported
· Professional development and clear career path
· Referral Program: Refer someone & earn extra bonus
· Discount membership and access various gyms across Portugal
· Various corporate discounts available through partnership between Cognizant and other partners
· Private Health insurance since day one
· Relocation allowance and assistance*when applicable
· Free fruit, coffee, tea and water and a lot more!
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.