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A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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German FNOL Agent

Role

FNOL Agent – Swiss Market. German/ English speaking.

Reporting

FNOL Team Leader

Key Roles

The FNOL contacts agent is responsible for

Handling customer queries in under 10 working days.Investigating customer complaints with the rental locations and providing damage documentation to support the charges.Working to maximise the customer experience by providing detailed responses that cover each of the customers points.Providing support to the Swiss damage collections team as needed.

Key Result Areas

Ensure quality is maintained.Ensure daily productivity targets are achieved.Ensure all systems are accurately checked, resulting in the correct outcome.Ensure all customers issues are addressed.Ensure multi skilled in order to support other areas of the business.Ensure corporate standards and procedures are adhered to.Work closely with team members.

Job Contacts

Rental LocationsClaims Handlers/ Insurance providerMaintenance DeptDamage collectorRenters

Professional Experience:

Previous experience of working in an office environment an advantage.

Knowledge:

Fluency in market specific language– Written & SpokenIntermediate level in Microsoft office is required.Knowledge of Hertz systems e.g. GAR desirable but not essential

Skills:

Good level of communication (Capacity to deal with Management levels and CustomersAbility to cope with pressurised environments.Ability to work independently and part of a team.Time management

Competencies: 

Primary

Relationship Management & Team WorkingEffective CommunicationBusiness & Customer OrientationAnalysis & Decision MakingOrganisation & Resource Management

Benefits of working for Sedgwick in Ireland

Education ContributionCareer development and progressionHealth Insurance SchemeTax Saver Travel SchemeSedgwick's Sports & Social ClubDiscounted Personal Training group circuit classesMontessori & After School CareDiscount BenefitsEmployee Assistance Programme

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.