Budapest, North Carolina, Hungary
2 days ago
German-speaking Credit & Collections Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.

Position Summary:

Responsible for the collection of debt on allocated portfolio of customersResponsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accountsPerforms regular order hold review and decision making regarding order releaseGeneral credit control account administrationThe role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve KPIs

Key Responsibilities:

We perform and evaluate credit checks on new customer accounts according to company policyCheck and maintain credit limits in line with company policy and SOX requirementsProactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritize customer calls regularly to maximize collections on the largest open invoicesEnsure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact detailsUpdate ERPs manually – credit limits, placing accounts on hold etc.Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on holdWe allocate credits on a regular basis in consultation with Cash allocation team, Customer Care and customersLog, review and monitor customer complaints by collaborating closely with the relevant functions to ensure prompt resolutionAssist with the company’s e-invoicing process, if relevantAssist the cash application team where neededVarious ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Skills Required:

This position we interact with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy.A high level of proactivity to contact customers to chase overdue debt is expected, especially on the phone communicationInitiative and organization skills are valuable to ensure the timely completion of a large volume of workAccuracy is required in performing all functions of this positionEfficiency in this role requires an extensive working knowledge of relevant accounting systems, policies and procedures.System knowledge is essential to perform this role optimally and efficiently

Benefits:

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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