What success looks like in this role:

Monitor onsite service calls to completion

Scheduling technicians

Onboarding and training of technicians

Ensure SLAs are met and exceeded

Constantly interact with field technicians to resolve their issues

Analyze recurring issues and implement corrective action plans

Single point of contact for inquires and escalations through e-mails and phone

Identify potential SLA misses and escalate them according to the defined procedure

Work closely with Field Service Managers and Field Engineers to identify the gaps and improve the process efficiency

Responsible for the SLA, Productivity, & Utilization metrics for the assigned account

Carry out back-up responsibility whenever a co-worker is out.

Prior experience in Field Services will be added advantage.

You will be successful in this role if you have:

Primary Skills

Good communication skills (oral and written) – Must be able to speak and write German very well

Strong analytical skills

Attention to detail

Problem solving

Self-motivated / Team centered

Initiative Driven

Tolerance for stress

Strong Microsoft Office (Excel, Word and Power Point) skills

Candidate need to ensure Positive Client interaction, with Zero escalations

Should be proactive in identifying issues.

 Secondary Skills

Proven customer service skills

Adept in learning new systems

Prior experience in Service Delivery is an advantage

What do we offer?

Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours 

Private Health Insurance - Premium Package provided for all Unisys associates after 1-year tenure 

Home office allowance 

Last and foremost, a great team, also a lot of learning and training opportunities 

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.