German speaking Service Desk Agent

Location: Budapest, Hungary

What we offer: Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks. High value awards and recognitions, annual bonus and quarterly promotions for top performers Current home office possibility and potentially hybrid model of working in the future Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe. Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization). Chance to be part of a rapidly expanding organization. Multilingual environment, native colleagues (50% of the team is a native speaker of their support language). Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute). Reimbursable language courses. Team events and Company events (cool and youthful parties with team-games, etc.). Responsibilities: Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope. Ticket creation/categorization/prioritization. Ticket escalation to respective Support Group. Coordinating the German end user resolution in cooperation with the other English speaking support units. Incident resolution and recovery. Communicating solution or workaround to the employees of the customer in German. Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation. Communicating updates regarding major incidents to users. Running reports on active users on a quarterly basis and verifying with managers. We are looking for you, if you: Have excellent written and verbal communication skills in German and at least upper-intermediate English. Have experience in customer service – experience gained in IT Help Desk would be an advantage. Have at least High School degree. Have desire to learn - no IT background required, training will provide the necessary technical knowledge. Are open to work in shifts. Have excellent communication skills – both written and spoken. Are flexible, open-minded personality with a "can do" attitude.

Please apply on the career site or by email: Kiss, Annamaria (Cognizant) <Annamaria.Kiss@cognizant.com>

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.