GETS User Outreach and Helpdesk

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

Be an integral part of a small team providing operations and maintenance support of Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) application.

Responsibilities:

Synthesizes customer contractual needs and requirements into application test solutionsCapture and analyze user's requirement to support operations and maintenance of applicationUnderstand customer business challenges and goals, and offer expert solution options to identify and develop opportunities for expansionConducts Knowledge Management to maintain internal databases and GETS system records.Responds to customer requests for account support and technical assistance.Leverage troubleshooting experience to resolve issues, and the GETS System tool interface to manage customer accounts and settingsResolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionConduct root cause analysis at Tier I and II levelsProvide weekly updates on current and future activitiesIsolate and advise users on services and technical assistance available and coordinates the provision of such assistanceIdentify causes of job failures and provides consultation with regard to problem resolutionDevelop or provide support for the development of guidance and training materials and updatesProvide support to testing activities for problem and incident resolutionSupport Corrective, Preventative and Adaptive maintenance to current operational baselinesAdhere and support AGILE process based developmentConduct development user testing and provide feedback and recommendationsCoordinates with NGA’s Orchestration Services and other external entities tracking schedules, backlog, release train processes and executionCoordinates with key stakeholders and Corrective, Adaptive, Preventative, and Perfective maintenance activities to provide cross-team integration, escalate impediments, and help manage risksInterfaces with external ISP activities coordinating changes to infrastructure supporting GETS applications and servicesMaintain continuing education requirements for holding system administrative access

Qualifications:
Required:

TS/SCI Security Clearance and willingness to obtain PolygraphBA/BS in related field or equivalent experience/combined education, with 5 years of professional experience OR 3 years of professional experience required with a related Masters degreeFacilitating all phases of applications sustainment, maintenance, testing and deployment activities, independent of supervisory guidanceExperience coordinating with external entities tracking schedules, backlog, release train processes and executionExperience with cross-team integration effortsExperience briefing senior leaders and government stakeholdersExperience with geospatial information systemsExperience conducting training to 10-20 studentsExperience utilizing JIRA

Desired:

Experience utilizing Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) in analyst capacityExperience utilizing SPLUNK to pull reports

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$53,200 - $111,600

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.