Job Purpose & Scope Responsible for providing processing, closing and administrative services for Government Guaranteed loans. Mentors and assists with training for other GGL Administration staff members. Performs management duties in absence of GGL Administration Manager, including supervising work of GGL Administration Officers I and II. Works under the general supervision of the EVP - Government Guaranteed Loan Administration Manager. Essential Job Functions Oversees and performs pre- and post-closing processes for assigned pipeline, closing all loans, including the most complex SBA Guaranteed loans, efficiently and in compliance with program regulations, Bank policy and lending best practice standards to protect the Bank from any potential loss. Reviews and ensures the accuracy and completeness of the loan application, all packaging documents, satisfaction of credit terms and conditions, and compliance with all GGL program requirements; consolidates application information to prepare SBA Loan Submission 10-Tab or equivalent Loan File and inputs loan data in applicable Agency format using programs such as E-Tran, SBA One and LaserPro. Coordinates with GGL Specialists, borrowers and third parties including Certified Development Companies, closing attorneys, appraisers, title agents, environmental professionals, and SBA staff and orders all third-party reports. Collects and thoroughly reviews all due diligence documentation and provides regular and accurate updates to GGL Specialists and borrowers regarding documentation needed to continue processing the loan. Collaborates with outside legal counsel or Bank loan administration to ensure all pre-closing requirements are satisfied to accurately prepare closing documents and review draft closing documents. Prepares and reviews signed closing packages for accuracy, ensures all outstanding closing conditions have been cleared, and follows up for corrections or to obtain missing documentation. Prepares and reviews complete SBA Loan Guaranty 10-Tab or equivalent Post-Closing Loan File. Forwards original loan closing documents and uploads supporting documents to Loan Booking department to be booked and imaged; reviews new loan in Bank core operating system for accuracy and coordinates corrections as needed. Tracks all multi-disbursement loan advances, obtains all supporting documentation necessary to maintain SBA compliance with disbursements, and processes disbursements of loan proceeds. Completes post-closing review of loan file and coordinates with necessary parties for corrections or collection of missing documentation. Processes and reviews administrative actions for existing loans including loan modifications, collateral changes, and E-Tran and SBAOne updates. Prepares loan files for Debenture funding, ensuring all CDC requirements are met prior to the Debenture funding date. Mentors and assists with training for other GGL Administration staff members. Performs management duties in absence of GGL Administration Manager. Coordinates with other business units as needed. Regularly exercises discretion and judgment in the performance of essential job functions. Maintains good punctuality and attendance at work. Follows Bank policy, procedures and guidelines. Performs other job responsibilities as assigned. Knowledge, Skills & Abilities Advanced knowledge of SBA, USDA or other government guaranteed lending programs. Advanced knowledge of the standard operating procedures for SBA or USDA. Ability to provide excellent customer service in a timely manner to both internal and external customers. Ability to communicate effectively both verbally and in writing with internal and external customers. Ability to organize work efficiently and effectively and maintain strong attention to detail. Ability to demonstrate accuracy and thoroughness in work. Ability to demonstrate effective time management. Ability to manage multiple tasks simultaneously and perform well under pressure. Ability to manage multiple tasks simultaneously and perform well under pressure. Ability to manage a complex workload in an environment where priorities and deadlines shift frequently. Ability to develop and maintain positive and effective working relationships with others. Ability to demonstrate leadership in working with others. Ability to work independently and demonstrate accountability for work. Ability to maintain confidentiality. Ability to demonstrate sound judgment when decision-making and problem-solving. Ability to troubleshoot complex issues. Ability to train and mentor team members. Strong computer skills including Microsoft Word, Excel, E-Tran and SBAOne. Basic Qualifications High School diploma or equivalent required. Associate or Bachelor degree preferred. Minimum of six (6) years of direct work experience in closing and/or processing complex commercial real estate secured, SBA 7(a) or 504, USDA or other government guaranteed loans required. Formal GGL closing, processing and servicing advanced training and/or completion of equivalent advanced training through NAGGL, RMA, ABA, or other third-party provider required. Previous experience managing people or processes preferred. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.