Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.  Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.  Other duties as assigned. Responsibilities Ensure the gift shop is stocked, and well-maintained according to Franchise standards, and Shaner standards.   Provide exceptional customer service and provide knowledge of the local attractions for appropriate guests. Qualifications Minimum one year of experience in the Retail / Gift Shop Industry. Previous guest relations and/or training  Retail experience / knowledge of retail industry  Fluency in second language / preferably Spanish  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  Ability to accurately compute mathematical calculations and use required measurement tools