Background & Purpose of the Job

The role of the Gift Shop Lead is to coordinate and oversee daily gift shop operations & responsibilities. A Gift Shop Lead should be a leader-oriented and hardworking individual that can lead a large team within the gift operations, coordinating and managing the daily front-of-house responsibilities. They should be able to provide excellent customer service, guest service recovery and outstanding brand experiences in the Gift Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Gift Shop Lead will report to the Gift Shop Experience Hospitality Manager.  

Who You Are & What You’ll Do

Essential Functions & Responsibilities:

Coordinate the day-of gift shop operations including daily staff schedules, call-out coverage, daily restocking, shop organization & cleanliness, and seasonal outdoor tie-dye operations.

Lead and oversee day-of employees working within the gift shop department.  

Oversee & coordinate opening and closing procedures for the gift shop operation.

Perform cash handling protocols including opening/closing daily cash drawers and occasionally selling tour tickets.

Support and assist in the training of the Gift Shop staff, as suggested by the Manager or the Assistant Manager.

Participate in Lead training including conflict de-escalation techniques, customer service recovery options, emergency response Lead protocols and staff management & morale.

Respond to first aid calls, initiating contact with the first aid team and filling out incident report forms.

Perform daily gift shop responsibilities, including register transactions, interacting with customers, maintaining shop organization and cleanliness, restocking retail & scoop shop items, and occasionally selling tour tickets.  

Perform daily upkeep and cleaning procedures and report maintenance concerns.  

Perform opening and closing procedures for the Gift Shop operations including preparations, cleaning, restocking, and organization.   

Perform seasonal outdoor tie-dye job responsibilities including assisting customers with tie dye activities, restocking, and maintaining cleanliness of the operation.   

Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.  

Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the gift shop.   

Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.  

Actively support company safety goals by ensuring consistent safe work behaviors.   

What You’ll Need To Succeed

Must be 18 years of age, or older

Effective problem-solving experience

Strong representative and passion for the Ben & Jerry’s brand

Enthusiasm for working in the Tour operations

Customer service experience and ability to take initiative in customer interactions   

An awareness of food safety and cleanliness

Comfortable with handling cash and operating POS systems

Experience with public speaking

Time management skills and reliable attendance

Efficient with the ability to multi-task

Outgoing, positive, friendly, and enthusiastic personality

Ability to maintain basic safety response initiatives in the event of an emergency

Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas

Willingness to adhere to unique safety protocols specific to the Waterbury factory location

Willingness to assist guests and communicate exit strategy in case of an evacuation event

Must be able to lift up to 50lbs

Must be able to stand up to 8 hours per day

Must be able and willing to work outside

Ability to work in traffic/parking areas of the operation

AdditionalInformation

Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

Must be available to work evenings, holidays and at least one weekend day/week. Potential to extend employment after the summer season.

Pay is $21.79 per hour and assignment is 120 days.

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.