Job Purpose or Objective(s): The Gift Shop Manager manages all daily operations for assigned shift following established company standards and procedures. You will report to the Retail Operations Manager.

Primary Tasks:

1.       You will manage staff to deliver great guest service, teamwork, and camaraderie.

2.       Audit/inspect work of your team to ensure standards are met.

3.       You will ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair manner.

4.       Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills.

5.       You will collaborate with Retail Operations Manager to schedule associates and ensure correct staffing levels and make adjustments observing guest needs while              controlling labor costs to improve profits.

6.       Recruit, select, and make recommendations for staffing and training.

7.       You will talk with guests to ensure satisfactions.

8.       Resolve any customer or associate complaints or problems according to standard conflict resolution protocol.

9.       You will provide input concerning operational deficiencies and areas in need of attention.

10.     Perform other duties as may be assigned.

Requirements:

·         Knowledgeable in cost control systems and methods.

·         Understand P&L statement and how your actions affect, improve.

·         Excellent oral or written (legible) communication techniques.

·         Three (3) year previous management experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

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