Welcome page Returning Candidate? Log back in! Gift Shop Supervisor - Bossier City Requisition Post Information* : Posted Date 9 hours ago(11/4/2024 12:00 AM) Requisition ID 2024-9089 Division Hotel Department Shop Live Employee Type Full-Time Exempt Location : City Bossier City Location : Location US-LA-Bossier City Overview

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people.   Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

 

The Lead Gift Shop Team Member is responsible and accountable for: the successful operation of the Gift Shop; ensuring the guests of the gift shop have an enjoyable experience during their visit to Live! Casino & Hotel; and demonstrating the Live! Casino & Hotel service standards of Clean, Safe, Fast, Friendly and Fun.

Responsibilities

 

Where You'll Make an Impact:

Assist with the developing and training Team Members to ensure excellent Customer Service and Product KnowledgeContinually giving feedback on Team Members on their individual development and completing their review process in a timely mannerCompleting schedules two weeks prior and ensure the department stays within their budgetSetting the example for Team MembersUnderstanding must always be ready to step up in the absence of Team MemberManages and maintains for the daily operations of the gift shopEvaluating and purchasing gift shop merchandise and maintaining inventoryMaintain inventory to ensure minimum shrinkageWorks with sales, marketing and corporate on promotional needsReview gift shop activities with the Retail Manager as necessaryMeet with department directors and managers as necessaryParticipate in buying processes and events as deemed appropriate by managerOther duties as assigned.

 

Skills to Help You Succeed:

Ability to read, speak clearly, and listen. Exceptional communication skills.Ability to perform assigned duties under frequent time pressure in an interruptive environment. Able to complete reports.Ability to analyze and interpret departmental needs and resultsAbility to accept constructive criticism and correct faults and issues as directed and or warranted. Knowledge of company policy procedures.Ability to read basic instructions and perform basic mathematical functions. Ability to also solve complex problems.

Knowledge of good customer service techniques

Qualifications

Must-Haves:

A high school diploma or GED equivalent..Retail customer service training would be a plusYou will be exposed to an alcohol and smoking environment and must be able to work in such environment. Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

 

Physical Requirements:

Ability to stand for long periods of time without sitting or leaning.Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouchAbility to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbsAbility to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.