GIS Technical Support AdministratorAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Customer Support Manager

Your role and responsibilities

In this role, you will have the opportunity to support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology.The work model for the role is: hybridThis role is contributing to the Electrification Distribution Solutions division in North America.You will be mainly accountable for:•\tFirst point of contact for technical assistance during project execution of GIS products.•\tUnderstand the factories’ engineering, production, and quality processes and limitations and be capable of solving customer technical requests within the operational framework.•\tUnderstand technical specifications of the assigned product(s) and support the Product Marketing Manager while working with customer’s proposal specifications to align the ABB’s portfolio.•\tReview and interpret electrical drawings such as single-line diagrams, elevation layouts, detailed circuit schematics and bills of materials (BOM) for electrical projects as it stated to the GIS product.•\tProvide technical support during manufacturing, installation, and commissioning phases.•\tClarifies offered and sold scope to the customers and addresses their questions, ensuring an engineering approval on time, aligned with the project schedule.

Qualifications for the role

Bachelor’s degree in Electrical Engineering or 8 years of experience. Proven experience in electrical design and engineering, preferably in control and medium voltage power systems.Strong knowledge of electrical codes, standards, and industry best practices.Ability to manage multiple projects and work effectively in a team environment.Handling difficult conversations with customers and colleagues in North America.High English proficiency.Power systems and protection & control knowledge.Deep knowledge of the factory process and limitations.Electrical Engineering with extensive experience in reading interpreting substation SLD, with focus on medium voltage switchgear product. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.#LI-hybridmyBenefitsABB.com