アシュリオンは人と最新のテクノロジーを繋げ、人々の生活をより快適にしたいとの想いを持った企業です。

日本での事業は携帯端末ユーザーへ独自補償プログラムとカスタマーサービスを提供し、機種に拘わらず、電話一本、画面クリック一つで、翌日にスマホ交換、データ移行等、簡単な事から専門性の高い事までスムーズに解決まで導きます。

Asurion Technology Japan株式会社は、複数メーカーの携帯電話端末修理事業を核に 総合的なアフターサービスを提供し、通信事業者及び、そのエンドユーザの満足度向上に貢献します。

Asurion Technology Japan株式会社HP: https://www.asuriontech.co.jp/

職務内容

1. Serve as business owner for governing and optimization of information management within business group and Asurion Technology Kakegawa (ATK, the repair factory).

2. Serve as POC for Asurion Technology Japan (TJKK) Reporting requirements including the customer reports, such as Weekly KPI reports, daily flat-file maintenance, New product launch reporting setups in cooperation with Asurion Japan Holdings (GK) IT team.

3. Serve as POC on business IT side to support configuration of the ERP/SFC (Shop-Floor Control) system partnering with GK-IT team including supervision of various management codes, SKU, BOM, Billing configuration, Rule engine, etc.

4. Serve as business owner to build short to long term strategy and goals for BI and the ERP/SFC continuous improvements and IT related roadmap. 

5. Coordinate with ATK and IT team to conduct necessary UAT and arrangement, QA testing and final acceptance for all release cycles.

6. Work as project leader in automating the customer reports, coordinating with on=site contractor and offshore team to improve the IT systems.

7. Support ATK team in new reports setups to run repair operational activities, advice operational setups to enable and meet customer report criteria. 

8. Plan recovery of reports lost in the ERP/SFC transition (ex. internal KPI, carrier KPI, parts consumption dashboards)

9. Support Communication between the Global ERP team and TJKK/ATK/GK-SCM to ensure smooth communication and understanding is maintained in both Japanese and English

※月に1，2回ATK(静岡県)に出張あり

必要となる経験とスキル

Minimum 13 years of experience in a fast paced, ever changing environment – operating at high-level of autonomy.

Capable of working with internal operations, engineering, and IT teams to solve complex operational problems and drive strategic initiatives.

Proven interpersonal skills and strong ownership.

Practical Data Analysis skill and BI/DB knowledge

Fluent in Japanese and competent in English required

スキル・経験としてあれば尚可

Some Project Management experience preferred

Experience with customer/client facing interaction required. Within the cellular industry desirability

Experienced in working across multiple geographies and cultures preferred

Experience in remanufacturing preferably with mobile phones preferred

Experience in analyzing business processes, and recommending improvements to customers preferred

その他

Ability to prioritize diverse issues.

Ability to effectively interact with internal leaders, as well as to represent Asurion in front of vendors, and partners.

Strong negotiation and influencing skills.

諸条件

契約形態：正社員

試用期間：あり(3ヶ月)

就業時間：9:00〜17:30（休憩1時間）フレックスタイムあり

在宅勤務制度あり

休日：土日、祝日、年末年始

有給休暇：年間最大20日付与（入社月、勤続年数によって異なります）

その他休暇：慶弔休暇、Flex特別休暇、リフレッシュ休暇、育児休暇、介護休暇

給与： 1回目の面接時までに個別に通知いたします

昇給：年1回（会社及び個人業績評価により3月実施）

福利厚生：社会保険（健康保険、厚生年金、雇用保険、労災保険）

　　　　　定期健康診断、EAP（カウンセリングサービス）、慶弔金制度

退職金制度：あり（確定拠出年金他）

教育研修制度：各種研修、教育援助制度

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