Key Responsibilities:
Collaborate with global Field Service management, Sales, Applications, and factory teams.
Represent Field Service as the focal point for global execution of FS responsibilities.
Coordinate global support activities for assigned accounts.
Drive overall customer satisfaction (CX) for assigned accounts.
Own the account playbook to understand customer needs, coordinate support activities, and communicate site activities and status.
Conduct regular reviews with key customer contacts to establish trust.
Serve as the escalation point for all field service-related matters, ensuring timely resource engagement and clear communication.
Take ownership of FS support for NPI, product engineering, production ramp, and sustaining activities.
Travel internationally once a quarter to customer sites

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