Global Banking and Markets, Operations, Client Coverage Group, Client Relationship Management, Vice President, Singapore

ABOUT GOLDMAN SACHS 

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.

ABOUT OUR ROLES

The Client Coverage Group (CCG) / Client Service Manager Role in Global Banking & Markets Operations serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience, and through pre-trade engagement to day to day issue resolution, we partner with our clients and internal teams to deliver outstanding operational service. The primary responsibility of the CCG team is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory, etc. As well, work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership. Operations are heavily involved in new product initiatives and process improvements to streamline our support model.

HOW YOU WILL FULFILL YOUR POTENTIAL

Build, maintain and enhance client relationships with new and existing clients.Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaksMeet with clients to understand day to day expectations, strategic goals, and mutually agreed project plansWork with lines teams to ensure exceptions are process timely and queries resolved under the client’s Service Level Expectation (SLE)Compile and analyze metrics to assess client efficiency opportunities. Proactively review post trade metrics and monitor STP data to dynamically identify emerging issues and solutionsOn-board clients onto optimal channelsPartner with Account Managers and Operations Command centers to identify change solutions and drive improvement plansWork with line and change teams to prioritize tech investments, strategic projects and process improvement initiatives that will improve client STP rates, reduce risk and/or improve service deliveryMake risk/service decisions on behalf of clients within certain thresholdsAttend conferences/events with key clients to learn and keep up to date on industry/build relationships

 SKILLS & EXPERIENCE WE’RE LOOKING FOR – BASIC QUALIFICATIONS

Bachelor Degree or higherMinimum of 8 years + industry experienceIdeal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset 

 PREFFERED QUALIFICATIONS

Client service focused mindsetStrong understanding of multiple products across asset classesFront to back knowledge of trade lifecycleUnderstanding of internal systems and process flowsEducated on leading industry initiatives, Fintech solutions and regulatory changesAbility to influence internal stakeholders on behalf of clientsLead without direct oversight - Influence line teams to prosecute their book of work to adhere to client SLEStrong program management skills to focus organize and lead strategic client book of workStrong communication skills - ability to talk to people of various levels and disciplinesStrong team player, collaborates with others to drive optimal outcomesJudgement & problem solving, thinks ahead, anticipate situations, ability to analyze complex issues and identify clear objective solutions

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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