8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Job Summary:
The Global Benefits Manager will be a key member of 8x8’s Total Rewards team, ensuring the success of the function. This position will provide overall support for program implementation, communications, and administration globally. The Global Benefits Manager will assist in ensuring benefit plans and programs comply with applicable laws and regulations.
A keen attention to detail, the ability to interpret complex data, and the ability to draw conclusions are very important, as is a high level of adaptability and responsiveness. The individual will be able to juggle multiple tasks, handle sensitive information, practice sound judgment, manage details, and deliver results in a fast-paced and collaborative environment.
Key Responsibilities:
Day-to-day administration of health and welfare plans, life and disability insurance, voluntary benefits, and leaves of absence, including but not limited to enrollments, life events, death claims, and troubleshooting data issues
Responds to employees’ inquiries and act as liaison between employees and vendors
Works closely with benefits administration vendors, benefits consultants, insurance vendors, and payroll to administer programs and policies
Subject matter expert on employee benefits for internal customers, vendors, and auditors
Work with internal and external partners to test and update systems for accuracy of data exchanges
Assist in all aspects of the annual open enrollment process
Responsible for benefits billing and reconciliation of benefit accounts
Assist with and complete special projects as assigned.
Qualifications:
Strong experience in international benefits administration
Advanced Excel: V-lookup, pivot tables
Demonstrated experience administering global benefits
Strong organizational skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations
This individual must have an understanding of federal and state regulations, filings, and compliance requirements affecting employee benefits programs
Demonstrated sophisticated problem-solving, decision-making, analytical, and modeling skills
Strong customer service skills
Bachelor’s degree in business, human resources, or IT (or its equivalent) highly desirable
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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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