The Role:

Relaunch Broking Platform governance and reset relationship with countries (Broking Leads and End Users) where required Develop and agree adoption scope, targets and roadmaps at global, regional and country levels Operationalise metrics and dashboards and link these to action plans where intervention is required

Key Responsibilities:

To partner with WTW regions and individual countries to actively drive and support adoption of the Broking Platform: Regional and Country-level Broking Heads Regional Operations Heads  Global Lines of Business Leaders Broking Platform Users (end-user feedback) To co-create adoption roadmaps and action plans at regional and country level To develop and implement effective regional and global governance for BP adoption, including: Regional and Country-level targets Dashboards, KPIs and Metrics – define outcome metrics including completeness / quality of BP data Tracking against agreed adoption plans Robust and transparent issue management processes Robust and transparent new feature and enhancement request process Facilitate user feedback and review sessions with Brokers – focus on defining actionable problem statements and clear requirements To partner with group IT colleagues in the prioritisation and development of fixes, CRs and Enhancements to BP To partner with product owners of related systems and capabilities to drive value-adding integration and connectivity (e.g. CRM, RIC, RMS, R&A, etc.) To develop and deliver regular communication highlighting the benefits of BP to WTW brokers, carriers and clients through appropriate channels Build, manage and develop adoption team resources – direct or matrix reporting – to deliver the above Partner with wider Broking Strategy team on all of the above

The Requirements:

Change Management experience essentialExperience of working Global Teams Ability to provide connections between Business, Technology and OperationsExperience gained within the insurance industry, preferred  

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.