**Overview:** Leads aspects of Global Capital Markets F/X and payment servicing of institutional clients. Supports senior account relationship managers reporting into a GCM Unit Manager. **Primary Responsibilities:** + Understand the Foreign Exchange process and be familiar with processing payment in various currencies. + Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work. + Respond to client requests by phone, service ticket and email which vary in complexity for resolution + Performs specific functional or operational tasks of advanced complexity transactions. + Carries out tasks in a timely and controlled fashion. + Adheres to policies and procedures for assigned functional tasks. + Collaborates with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group. + Responsible for learning and understanding daily tasks, processes and controls for assigned functional group. + Escalates and resolves issues that may arise within functional area in coordination with managers and other appropriate parties (i.e. RM, TM, sales) + Shadows Relationship Managers or Transaction Managers for further career and knowledge development + Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner. + High level knowledge of and developed skillsets in functional capabilities (e.g., payments) for applicable products. + Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources. + Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role. + Provide and maintain appropriate levels of controls to minimize losses. + Provide effective support, coaching and/or mentoring of any assigned team associates. + Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position works under supervision and will provide support to less experienced personnel. This position will be responsible for F/X and payments. The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner. A Payments CA (Client Administrator), is responsible for: + Inputting payment details into applicable GCM systems (e.g., Total Cash, Correspondent Banks, LUNA, TranStar, LoanIQ) + Establishing payment templates for transactions (e.g., ACH, checks, wires) + Validating and authenticating wire instructions per governing documents + Escalating identified payment issues to management **Education and Experience Required:** + Associate’s degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience. + Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers + Strong problem-solving skills + Strong written and verbal communication skills + Strong Customer Service skills + Prior experience operating in a team environment + Experience using pertinent word processing and spreadsheet software + Willing to work a flexible schedule as needed **Education and Experience Preferred:** + Bachelor’s degree in Business, Finance or Accounting + Understand the Foreign exchange process and be familiar with processing payment in various currencies + Ability to work under time constraints + Online application support experience + Knowledge of Bank systems + Knowledge of Bank culture + Detail-oriented \#LI-LA1 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $27.24 - $45.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location:** Wilmington, Delaware, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.