Lead the future of finance: Join us as a Global Card Operations Commercial Card Account Supervisor and drive success on a global scale.

 

Job Summary:

As a Global Card Operations Commercial Card Account Supervisor within our finance team, you will work closely with leadership and various teams to oversee service operations. Your role will involve guiding agents in delivering top-notch service to merchants, handling escalations, and supporting Relationship Managers and clients. Additionally, you will lead a team of Claims Specialists, ensuring service excellence, compliance, and staff readiness. Your focus will be on coaching, training, and employee development.

Job Responsibilities:

Leads a team of <10 Commercial Card And Prepaid Claims Analyst and provide operations support (e.g. people development, training, performance management) Manages relationship with internal clients and external clients, anticipate needs, take feedback, run conference calls, facilitate in person client meetings Monitors Claims Specialists activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development. Assists analysts and the Leadership team with escalations, and assist internal customers with questions and/or general support needs.  Monitors and actively prioritizes workloads for both Commercial Card and Prepaid Processes Takes responsibility for the quality of work submitted and ensures highest standards are maintained Manages projects and conducts User Acceptance Testing for process and/or tools enhancements Liaises with others departments on projects assigned and/or workflows exist between groups Facilitates RCSA and annual testing; conducts Job Aid Reviews Supports and drives goals and objectives of the function and the location

Required Qualifications, capabilities, and skills:

Critical Thinking, Problem Solving, and excellent interpersonal skills Excellent in both written and verbal communication skills Intermediate to advanced  analytical skills and has strong knowledge of business applications such as Microsoft Office (excel, database) Intermediate to advanced data visualization skills (Tableau, SharePoint, PowerPoint)

Preferred Qualifications, capabilities, and skills:

Project Management Skills Trained on Business Change Management Financial and/or Data Analytics background Team management experience