Job description

The Service of the Future product team in India is seeking a Product Manager to lead elements of the Service of the Future program within the International Private Bank (IPB); the candidate will work with a global team strategizing and implementing solutions across all IPB regions EMEA, Asia and LATAM. Through partnership with bankers, advisors, senior leaders, designers, and technologists, the Product Manager will help shape the SotF product strategy and align priorities to ensure we’re solving our internal partners and clients’ biggest problems.

As a Product Manager, you will be responsible for delivering the product vision and strategies which provide effective solutions to problems that are valuable (our users want to use), viable (fits the needs of the business), usable (the solutions are intuitive), and feasible (our engineers have the skills and technology to implement them).

You will be required to quickly learn how our business operates from Servicing, Trading, Finance, Operations, Legal, Risk, and Compliance, among others. The successful Product Manager must also develop a deep knowledge of our users, and the data that lies behind the activity, to best understand how they engage with our products, coupled with tracking of industry trends and the competitive landscape to provide wholesale Product expertise to the business.

You will primarily partner with Technology and Design, but consistent engagement with Regional Business Leadership, Client Advisors, Client Service teams, Operations, Marketing, and Legal/Risk/Compliance stakeholders through the entire product management lifecycle will be necessary to ensure the businesses’ needs and control requirements are met.

Candidates should demonstrate extensive knowledge of product management and market trends. In addition, Candidates should have excellent communication skills, the ability to influence and negotiate, the ability to work as an individual contributor as well as a team, strong skills around the Agile framework, an equal appreciation of the discovery and execution process, and the ability to quantify delivery into success measures.

Job Responsibilities

Understand client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful. Lead the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. designs and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response. Establish approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.  Embody true “client-obsession” in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap. Develop and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service, and control functions across each region.

Required qualifications, skills and capabilities

4-7 years of Experience as Product manager. Must be a strong problem solver and effective communicator with a curious mindset and underlying passion for clients’ needs. Previous product management or related experience required, with proven track record of delivery. Ability to define and execute product roadmap and business models. Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs. Ability to partner with cross-functional teams at all levels for effective execution in an agile manner. Ability to manage tight delivery timelines and execute under pressure. Strong commitment to professional responsibilities, a degree of self-motivation suitable for a “start-up” team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.

Preferred qualifications, skills and capabilities

Personal or professional experience in Private Banking, preferred.