Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Client General Manager acts as the primary point of contact for our clients’ strategic needs. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting Amex GBT’s capabilities specific to entertainment clients, acting as an entertainment travel subject matter expert, and retaining and growing some of our most important clients. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. Most importantly, this role is a key participant in supporting our clients in delivering their product, whether it be news, sports, film production, or television programming. This position, based in the US or Canada, is virtual but will be expected to keep East Coast hours. Travel is required 25-30% of the time. What You'll Do: + Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives. + Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program. + Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment. + Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors) + Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions. Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements + Driving strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, + Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis. + Leading the enhancement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions. Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account. + Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers. + Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions. What We're Looking For + Enthusiasm and excitement for the unique needs of entertainment clients. Proven success and demonstrable positive results in a global account / client management, and or Project Management, experience. + Proven success in upselling products, services and solutions increasing client revenue and profitability. + Demonstrated ability to develop and implement growth strategies, build action plans, and set goals. Demonstrated ability to develop creative solutions addressing the unique needs of entertainment travel + Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills. Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. + Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. + Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Strong financial skill required to use the key drivers of profitability. + Previous large market /multinational client/global experience preferred. Possess a strong understanding of the Global Business Travel marketplace. + Demonstrated knowledge of Business Travel Service Delivery and Client Management. Working knowledge of Business Travel Service Delivery technology/tools and processes. + Advanced software skills (MS Office) required. + A love of travel, entertainment, and learning. A reputation for trust, integrity and getting things done Note: While this position will be responsible for one or more media clients, the client portfolio may include clients outside of the entertainment sector. **Location** New York, United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf) **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + **Wellbeing resources** to support mental and emotional health for you and your immediate family. + And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . **What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)