Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job DescriptionOmni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for a Global Distribution Coordinator to join our Omaha Reservation Center team! The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.
Benefits include:
Work from home or in the Omaha, NE officeCompetitive hourly wage based on experienceFull time positionPaid training Competitive Dental, Vision, and Health Insurance 100% Fully Vested 401 (k) matching plansEmployee Assistance ProgramsTeleHealth PlansLegal Assistance PlansRecognition and Incentive ProgramsFinancial Education opportunities College Tuition Assistance and reimbursementVolunteer Programs to give back to our CommunityEmployee rates, discounts, and free nights offered at our properties and more!Schedule:
Monday to Friday from 08:30 AM to 05:00 PM.
ResponsibilitiesOmni Hotels & Resorts is looking for a Global Distribution Business Coordinator to assist in ensuring the Omni hotel guests receive the best service possible when booking with Omni Reservation Center. This in return helps maximize revenue generation for Omni Hotels and Resorts through timely and accurate information rates and information through the various distribution systems.
Oversee for GDD rate loading workflow with a focus on revenue generation, efficiency and prioritization. Ensures projects are completed and turnaround is met.Assist with documentation of departmental Standard Operating Procedures and the ongoing maintenance of documentation related to rate loading activities.Participate in hotel room reconfigurations ensuring all Distribution channels are completed and that appropriate staff is informe.Assist and perform testing as needed and be involved in new releases, new partners and new functionality as neededEnsure Central Reservation System quality by reviewing, analyzing, and evaluating business systems, technology, user needs, and related processes. Make recommendations for improved efficiencies that allow maximum use of existing technologiesAs needed write detailed descriptions of user needs, program functions, and steps required to develop or modify existing systems. Document changes and distribute to applicable partiesCoordinate activities and department resources to meet project timelines and goals including distribution of workAssist with Corporate and Regional promotions, including qualified activities such as Select Guest Initiatives. This includes departmental input on official Promotional Templates and Reservation Center notification of upcoming promotionsWork closely with the Business Travel Coordinator to assist with Corporate Account loadingAssist with creation, modification and ending for various hotel offers focusing on delivery and validation on desired selling platform and distribution channelsWork closely with hotels regarding information in all systems, including policies such as guarantee, deposit or cancellation requirementsHelps to oversee additions, changes, or deletion of taxes and fees in Central System content and on all relevant channels (Expedia Partner Central, Booking.com Admin, Agoda/Priceline Extranet (YCS), Hopper Portal, Hotel Tonight Portal, DHISCO, DerbySoft Content Suite)May be required to assist GDD Director, Manager and Supervisor in performing other related duties, responsibilities and activities which may change or be assigned at any time with or without noticePerform on-going quality audits to ensure quality on all channels where Omni Hotels and resorts are soldAssist team to work with each property to ensure information is correct, up-to-date and the information assists Sales Associates in selling the specific propertyCollaborates with the Sales Operations on training and follow-up related to property information challengesWork closely with Web Updates and Omni Service Center to ensure and maintain correct information across all Omni Properties and the Omni brandAssist and Initiate new property and property switch processes with Global Distribution Systems(Sabre, Amadeus, Worldspan, Apollo), DHISCO and DerbySoft, processing switch letters, completing all initial shells and trackers needed for hotel creationDeactivate property and process with Central Reservation System, Global Distribution Systems (Sabre, Amadeus, Worldspan, Apollo), DHISCO, DerbySoft, and all applicable internet sitesPerform needed updates in the Project database (DFO) and other applications used to track incoming and work completionUtilizes Leonardo to ensure digital assets are current, good quality and distributed to all partners Ensure performance metrics are created and monitored for peak performance QualificationsAttention to Detail
Technical/Analytical Skills
Able to work independently
Critical Thinker
Previous industry experience is a plus
Self-Starter with ability to work independently needing minimal supervision in-house or remotely
Ability to adapt to the highly complex changing work environment
Knowledge of MS Office, Global Distribution Systems (Sabre, Amadeus, Worldspan, Apollo), OTAs (such as Expedia, Booking.com, Agoda/Priceline, Hopper, Hotel Tonight) and content databases (such as DHISCO, DerbySoft Content Suite, Expedia Partner Central (EPC), Booking.com Admin, Agoda/Priceline (YCS)
Time Management
Excellent communication both oral and written
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