Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world.Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service.In this role you will:Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experienceInvestigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member supportInvestigate bug and app functionality reports and work with Engineering to help them resolve issuesCollect user feedback on new product and feature rolloutsBe comfortable dealing with high pressure issues, gray areas and policy/process changesAddress sensitive content issues (graphic content, hate speech, etc.)Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more
PLEASE NOTE:Team members schedules may change every 6 months. The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible. Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.We're looking for:Minimum of 2+ years in a similar roleBasic knowledge of ZendeskAbility to understand and summarize complex cases quicklyOutstanding analytical skills and excellent judgementHighly flexible and adaptableAbility to multitask, keep up with large volumes of emails in a fast-paced environmentOutstanding time management and prioritization skillsQuick learnerGreat teammateTech savvyStrong attention to detailPassion for helping peopleAbility to use critical thinking and logic to isolate and resolve issuesBachelor degree or higher or equivalentAs part of our team, you’ll enjoy:The hustle of a startup with the impact of a global businessTremendous opportunity to solve some of the industry’s most exciting problemsWorking with an extraordinary team of smart, creative, fun and highly motivated peopleComprehensive health coverage, competitive pay, team bonding events, yoga classes and social events