C.H. Robinson, one of the world’s largest logistics platforms is looking for our next Global Forwarding Agent- Air to join the team in Aalsmeer.

As a successful Global Forwarding Agent you will thrive in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site five days a week, igniting creativity and driving impactful results.

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoApply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externallyCoordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolutionBuild great relationships with customers, responding timely and following up on issue resolutionProvide reporting and documentation support to internal and external customersParticipate in customer business reviewsApply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

QUALIFICATIONS

Required:

High school degreeMinimum of 2 years of Global Forwarding experience in Air Freight

Preferred:

Values a diverse and inclusive work environmentProficient in Microsoft Office Suite of programsExcellent communication, prioritization, and multi-tasking skillsProven track record of strong customer service skills, interacting with customers and being client focusedExcellent follow up with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven environmentBachelor’s degree

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platforms like Percipio and GoFluentComprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!