C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division, Milan.

In this key position you will responsible for managing and operating the shipment lifecycle for your assigned accounts. You will be responsible to ensure customer requirements are met and answered accurately and timely. You will be accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. You will assume ownership of your accounts’ success.  

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 2 days a week, this role strikes the perfect balance between teamwork and autonomy.

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Understand international shipping processes, documentation, and terminologyInput financial components for accurate customer billingExecute shipment tasks per customer SOP requirementsCreate, update, and maintain accurate shipment data in NavisphereProvide pricing quotes based on customer and network needsOffer track and trace services and generate shipment documentsEnsure high data integrity: shipment details, INCOterms, routing, dates, documents Build strong customer relationships; respond and follow up on issues promptlyCommunicate clearly and effectively with Customers/Agents, CHR offices, and VendorsFoster positive working relationships with team members and participate in new customer implementations and business meetings as needed

QUALIFICATIONS 

Required: 

High school diploma or GED in Supply Chain, Logistics, or International Business Minimum 1 years of Global Forwarding experience Fluent in Italian and English (written and verbal)Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports) 

Preferred: 

Excellent communication, prioritization, and multi-tasking skills Excellent customer service skills and follow up to be utilized with customers and the network Proven track record of dealing with customers and being client focused Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Ability to work in a fast-paced and deadline-driven office environment Ability to influence the lifecycle shipping process Values a diverse and inclusive work environment 

WHAT WE OFFER:

Real opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platforms like Percipio and GoFluentModern office location with convenient accessFun activities and various events to foster team spiritComprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH allowance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!