Customer Operations has over 100 transformation workstreams that are being run at any one time. To ensure we scale each appropriately we need a strong Program Management leader that can work across the matrix to build governance, oversee transformation projects, identify interdependencies that would slow progress, manage progress to workstream KPIs, and ultimately, ensure the outcome is amplifying the customer experience. This PMO leader will be the single point of contact for facilitating the successful governance and completion of our most critical initiatives, ensuring that as our responsibilities increase, we have the necessary program infrastructure in place to drive a winning customer experience.

As the Global Head of PMO of Customer Operations, you will be responsible for managing large scale, global, big-impact programs in a dynamic and fast-paced environment.  This role will manage cross-functional teams, risks, issues, dependencies, and conflicting priorities to successful completion.  The program is globally spread in a matrix organization and very fast paced, it's a dynamic environment and it will be imperative for you to adapt quickly.

In this role, you will work with global team across multiple time zones in a fast-paced environment.  You should have the ability to scale yourself and a strong desire to learn new things quickly.  In addition, you will need a strong drive and sense of ownership, the ability to work autonomously is required.  You will be expected to take complete ownership of your functional team and deliver quality end-to-end results. You will be responsible for providing programs to improve operational efficiency, consistency and compliance in support of the organization's financial and tactical business objectives.  You will provide business practices and processes and develop, communicate and train the organization on business practices and processes.  

Career Level - IC6