JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.   

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: Performs analysis & recommends improvements to the routing experience, CTIs, etc. Improves customer experience: Partners with RE&F teams for regular ticket analysis, value added support. Proactive reporting to identify trends and risks in the HD and RE&F workflows/tickets/work orders. Establish a rhythm of business ROB and continuous improvement opportunities. Partners with SSC & works closely with customer experience team for NRR output & improvements. Oversees protocol for aging tickets & escalates non-compliant items.

What your day-to-day will look like:

Maintain and update the company's centralized data repository, ensuring data integrity and accessibilityGather, clean, and organize data from various sources to support reporting and analysisDevelop and automate the production of daily, weekly, monthly, and quarterly reportsAnalyze data to identify meaningful patterns, trends, and insightsPresent findings and recommendations to stakeholders in a clear and actionable mannerCollaborate with cross-functional teams to understand business requirements and provide data-driven solutionsResearch and recommend improvements to data collection, storage, and analysis processesStay up-to-date with the latest data analysis tools, techniques, and industry best practices

Desired or preferred experience and technical skills: Proficient in Microsoft Office tools, experience in working with cloud-based tools – Smartsheet, Salesforce, Excel etc.

Required Skills and Experience:

Bachelor’s degree in Computer Science, Information Management, or a related field.Data Management: Proficiency in database systems, data reporting, and data presentation. Must ensure data integrity and accessibility.Analytics: Strong analytical skills with the ability to identify trends and derive actionable insights from complex datasets.Visualization: Expertise in data visualization tools to create clear, impactful reports and dashboards.Business Acumen: Ability to understand business objectives and translate data findings into valuable recommendations.Communication: Excellent verbal and written skills to present complex information clearly to diverse stakeholders.Technical Adaptability: Proficiency in relevant data analysis tools and programming languages. Commitment to continuous learning in this rapidly evolving field.

Estimated compensation for this position is: HR to provide, region/country specific

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Location: Hyderabad, (Work from Office)

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include: HR to provide, region/country specific.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.