The Role

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics Administer Service Central resolutions based on assigned access and other HR systems-related support Assists with maintaining accurate employee records including associate personal files Participate in ad hoc projects pertains to Human Resources and/or office-wide issues Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects Identify the potential for better team efficiencies and agree with the leader on their implementation Fully responsible for keeping employee data accuracy and privacy Facilitate monitoring of team’s tasks and accurate entry of completion in trackers Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas Enrich the processes and the value added services for the internal customer Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing must be amenable to EMEA shift and hybrid work arrangement

The Requirements

Bachelor's degree requiredProven expertise in supporting Total Rewards programs within a Shared Services environment, specifically in areas such as Compensation, Benefits, Absence Management, and Global MobilityStrong HR Experience in a Shared Service CentreStrong written and verbal communication skillsAbility to plan and prioritize workloadAbility to use own initiative but work under instruction as requiredAbility to work as part of a team and alone with a ‘can-do attitudeMaintain good working relationships with colleagues across HRAbility to provide a high standard of customer careMethodical and organizedQuick Learner and self-motivatedFlexible and adaptable to changesWorking knowledge of Excel and Word will be preferredWilling to be assigned on rotating shift

 

WTW is an Equal Opportunity Employer