Global IS Department Manager for Quality & Process ManagementAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

IS Manager

Your role and responsibilities

In this position, you will play a pivotal role in ensuring that our IT services and processes meet the highest standards. This position offers the opportunity to lead process and service quality assurance strategies, optimize IT workflows, and embed a culture of continuous improvement across the organization. If you thrive on making processes better and ensuring IT excellence, we would like to hear from you.The work model for the role is Hybrid.This role is part of the IS Services Globally. In this role, you will:•\tDevelop, implement, and maintain IT process/service quality assurance strategies and frameworks to ensure consistent delivery of high-quality IT services, processes and solutions.•\tLead the design and optimization of IT processes to align with industry best practices and organizational objectives.•\tDefine metrics to measure the effectiveness and efficiency of implemented technologies and channels, sets continuous improvement on customer and consumer experiences, and ensures technology-driven value creation in business.•\tEnsure compliance with relevant quality standards, regulatory requirements, and internal policies.•\tCollaborate with IT teams and business stakeholders to define and document clear process workflows and process/service quality benchmarks.•\tEstablish and manage analytics methods, techniques, and capabilities to enable the organization to analyze data, generate insights, create value, and drive decision-making. •\tDrive change management initiatives to embed quality and process excellence into the organizational culture.•\tAct as a champion for process standardization and quality improvement across IT functions.•\tDevelop and oversee the internal consulting capability, enabling actionable insights and improvement opportunities, referencing best practices

Qualifications for the role

\tBachelor’s degree in Computer Science, Information Technology, Business Administration or other related field, or equivalent work experience. Advanced degree or certifications: ITIL 4, Lean, Six Sigma (Yellow Belt+), are preferred\t10+ years of experience in IT quality management, process architecture and continual service improvement with significant leadership experience\tStrong knowledge of quality frameworks, methodologies, and best practices (e.g., ISO standards, Lean, Six Sigma).\tDemonstrated ability to lead process improvement initiatives and implement quality management systems.\tExcellent analytical and problem-solving skills to assess processes and identify improvement opportunities.\tExceptional communication and collaboration skills to engage with cross-functional teams and stakeholders.\tProven track record of driving organizational change and embedding a culture of quality and process excellence.\tFamiliarity with IT service management tools and process mapping software is a plus.

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryOur mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning