[[title]] - [[cust3]] - [[filter4]], [[filter1]] **Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.** **Your main tasks and responsibilities:** **Global IT Service Manager:** + Enhance global IT Service Management processes following ITIL best practices. + Manage and improve the outsourced IT Service Desk operations and metrics. + Analyze and enhance IT service delivery effectiveness. + Coordinate with regional/local service managers and process owners. + Act as escalation point for major incidents. + Ensure compliance with IT standards, including disaster recovery plans. **IT Costing Manager:** + Improve IT cost transparency and allocation processes. + Oversee cost management, license management, and cost-saving initiatives. + Collaborate with finance for accurate cost reporting and budgeting. **To succeed in this role, you will need:** + 5+ years of experience in IT Service Management or IT Costing Management roles, preferably in large organizations. + Track record implementing and operating licenses and IT Cost management framework and processes, preferably in ServiceNow. + ITIL certification or equivalent. + Excellent customer service skills and the ability to work effectively with various stakeholders. + Hands-on experience with IT costing in ServiceNow and leveraging CMDB information. + Ability to manage multiple tasks, projects and priorities in a fast-paced environment. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. **What we offer you:** + A permanent contract. + A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives. + Restaurant tickets + Be part of an experienced, international team. + A good vibe working environment. + Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient. + Hybrid working model + Other fringe benefits No visa or work permit support can be provided for this role. **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. ​