Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

BCG’s mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG’s continuing success.  The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).  The Global L&D Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.  

The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows- 

Directly manage and supervise a Global L&D Operations team of 5-10 members Understand, design and plan for staffing and capacity of the team, ensuring utilization of team’s capacity and optimum productivity while delivering quality output to stakeholders Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.  Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals  Implement and suggest effective L&D communication plan and strategy while supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management) When required, be prepared to host our virtual live sessions from opening the sessions, welcoming the participants, introducing the presenters, and final closing.  Be consistent with the team to review communications and use best practices in this area to communicate the right data with the relevant teams/people. This will involve pushing the team to have strong and trusted relationships with the stakeholders. Be part of local and global level projects across the teams when required, working to continually improve on the services that we offer, ability to bring new ideas and bring them to action Bring strong working experience of LMS preferably SABA or equivalent On-board, upskill and train new team members in the team and if required across the teams 

What You'll Bring

A bachelor’s degree or equivalent and experience working within a fast-paced, challenging organization A passion and interest in Learning & Development You’ll have had 9-11 years of experience in a people function, understanding what it takes to deliver the best service to your clients Experience in a professional services firm, working with a global virtual team would be an advantage Experience managing and leading a diverse fast-paced team Experience in ensuring operations run smoothly and effectively You have demonstrated success within a role and can explain how you delivered both operationally and strategically – potentially beyond your initial scope Organizational skills second to none, and the ability to think big whilst considering all the detail, often at the same time Excellent analytical and problem-solving approaches and the ability to influence Exceptional interpersonal skills, sound judgment, and the ability to juggle many, often competing priorities simultaneously An active team player with strong organizational, analytical, and project management skills Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies Reason minded with a pragmatic and hands-on approach Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte, Experience with LMS system SABA or equivalent and hands on managing a ticketing tool like Service NOW. A strong intellectual curiosity. You’re a creative thinker, interested in the bigger picture and challenging the status quo 

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, and Costa Rica. You will be part of the operations team that oversees the overall orchestrations of some of the programs, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. As a complex matrix structured organization, you will also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.¿ 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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