Description

The Global Markets Operations team within Commercial Operations supports Middle and Back Office functions across a range of Listed and Over-The-Counter (’OTC’) derivative products. Within Global Markets Operations, the Client Onboarding team manages all facets of setup and ongoing maintenance within the various operating systems which we support. All documentation, updates, system changes, and maintenance related to clients are managed by this team. Moreover, the onboarding function will be expected to meet all regulatory requirements related to our status as a registered Swap Dealer. This role will have a primary focus on supporting our Private Banking commercial clients. The candidate filling this role should possess skills that meet the needs and expectations of these high-net-worth clients, including offering a tailored white glove experience in every interaction.

This role will be responsible for management of all Global Markets Private Banking customer data within the core applications – IONs Wall Street Systems, as well as Calypso. This includes the collection and management of all key documentation, data input and configuration, client analysis, and internal/external inquiry management. Additionally, the function ensures compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment. The role will also include periodic reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. It will be imperative that the candidate possess exceptional written and verbal communication skills, be comfortable with managing sensitive client interactions, and provide expedited resolutions when necessary.

Primary responsibilities include

•    Perform confirmation of set up requests using telephony or email
•    Manage document execution for new client intake
•    Exception identification, tracking, reporting and escalation
•    Identify and implement opportunities for process re-engineering and automation
•    Regular direct interactions with Customers, Middle Office, PM/RM teams, Client Services, Sales, Risk Management, and other internal business partners 
•    Daily independent workload management through a dedicated email box, which receives regular work packages for completion
•    Review various documents for completion, including but not limited to, Terms and conditions T&C’s, FX agreements, ISDA and related Swap Dealer documentation, trading mandates, and internal risk compliance documents

Qualifications, Education, Certifications and/or Other Professional Credentials

Proficient in Microsoft Word, Excel, OutlookBachelors degree preferredWorking knowledge of Swap Dealer regulationsExperience working with high net worth clientsKnowledge of operational risk management (Compliance, Audit, security policies).Knowledge of Global Markets Operations core FX systems (WallStreet Systems, Calypso, OIM, Opentext)Strong organizational skillsAbility to perform under pressureAbility to multi-task and work in a fast paced environmentAttention to detailAbility to consistently maintain high levels of productivityExceptional oral and written abilitiesAbility to work independently as well as in a team environment in order to achieve group deliverablesDevelop and maintain effective working relationshipsMay be required to work extended hours when necessary

Hours & Work Schedule

Hours per Week: 40Work Schedule: Mon-Fri 8am-5pm EST

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.