Global Markets Transaction Management Ops Analyst - Fixed Income Client Support Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Summary:** Main point of contact for AMRS based Clients for trades processing related queries within BofA across product, market, entity, trade status. Primary responsibility will be confirmation and allocation of international/US Fixed Income products. Candidate will be responsible for creating and updating client accounts in a timely manner. Applicant must be on hand to offer premium Client service to deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date industry knowledge on key initiatives and developments within the fixed income market is essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met. **Roles & Responsibilities:** + Resolution and escalation of matched and unmatched trades for AMRS settling in domestic markets, + Timely response to client queries regarding the confirmation and allocation of their trades + Liaising with other internal departments to ensure timely settlement of client trades + Involvement in ad hoc projects for new processes or industry initiatives + Keeping up to date client contacts and maintaining current client relationships + Must be client focused with proven track record of excellent communications and interpersonal skills with the ability to present to an audience + Attention to detail in terms of onboarding new accounts and confirming trade economics + Must be self-motivated and able to work independently while also working in a team environment + Must be able to operate successfully in a fast paced environment **Required Qualifications:** + Must be client focused with proven track record of excellent communications and interpersonal skills with the ability to present to an audience + Ability to successfully navigate and connect within a matrix work environment + Must be self-motivated and able to work independently + Must be able to operate successfully in a fast paced environment + Must be ready to train new hires when called upon **Preferred Qualifications:** + Previous experience within a client service team + General knowledge of the lifecycle of a trade + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.